Esther Owusu

Results-driven Administrative Professional and Certified Virtual Assistant with 14+ years of experience in administration, procurement, HR support, customer service, records management, lead generation, and executive support. Skilled in Microsoft 365, Google Workspace, Excel, CRM systems, Asana, Copilot, ChatGPT, and remote collaboration tools. Proven ability to manage schedules, maintain accurate records, support business operations, and deliver exceptional client service in remote environments.

Virtual Assistant / Real Estate Administrative Assistant - Keller Williams Realty - Remote

(2025-01)

• Conduct outbound calls to property owners and prospective sellers.
• Manage CRM databases and maintain accurate lead records.
• Schedule appointments and coordinate agent calendars.
• Follow up with prospects via phone, text, and email.
• Prepare call reports and support lead-generation campaigns.

Virtual Assistant - Springer Realty Group - Pennsylvania, USA

(2024-09 - 2025)

• Coordinate appointments and meetings for real estate professionals.
• Handle client communications and inquiries.
• Maintain lead records and support client follow-up activities.
• Provide remote administrative support and operational coordination.

Procurement Officer - Adehyeman Savings & Loans - Accra

(2018 - 2024-08)

• Managed end-to-end procurement processes.
• Reduced procurement costs by 30% through supplier optimization.
• Improved supplier delivery timelines by 60%.
• Maintained procurement records and supplier databases.

HR/Admin Officer - Adehyeman Savings & Loans - Accra

(2012 - 2017)

• Coordinated recruitment and onboarding processes.
• Maintained employee records and HR databases.
• Managed filing systems, correspondence, and data entry.
• Organized meetings and prepared minutes.

Diploma - Business Studies (Accounting) - Wintech Professional Institute (2009 - 2011)