Ethan Henshaw

Over the years I have determined myself to the highest standard of work and strive on success. Even with this, I have learnt to overcome and accept failure as this can be used to improve yourself in any aspect. Fresh out of school, I decided to try and find work to which I started at Bluebells dairy where I learnt first hand customer service and communication skills.

From this, I moved onto McDonald's where I worked my way up the ranks and into a role as a Team Leader. As soon as I finished my qualification in business management and the Roundhouse Derby College, I went looking for full time work to which I landed the role at Buzz Bingo as an Only Live Bingo Host. Here I was considered for the role of shift lead which unfortunately did not happen due to a change in the position.

After some time, I moved onto Mercedes-Benz as a contact services offices dealing with inbound and outbound calls on a daily basis as well dealing with complicated issues that customers may have come across. In some instances I would deal with over 200 phone calls in one day in order to get bookings for my team. As this role includes commissions, it motivates us to provide our absolute best professionalism to uphold the reputation of the brand.

In this time I have spent many hours building relationships with customers and gaining there trust to book their vehicles in for the necessary work. My communication has meant they now come directly to myself when they require any work to be completed which demonstrates their satisfaction in my work.

Customer Operations Representative at Mercedes-Benz Group-England (2026-04 – Present)

On my day to day, I will deal with inbound and outbound calls with customers in order to get their vehicles booked in for scheduled maintenance. A lot of what I do requires negotiation work to grant the customer the absolute best outcome necessary to the booking. In the time I have been here, I have managed to build a relationship with certain customers to which they prefer to speak to me directly through email communication rather than a generic booking system showing the trust and understanding I share with them.

Many customer have expressed their satisfaction and I absolutely strive for completion. If I promise a customer that something will get done, I make sure to do my due diligence to get said promise completed. By doing so it shows the customer that they are heard and their request is heard which In terms and over time brings them back with constant workflow into the business.

Bingo Host at Buzz Bingo-Derby (2024-11 – Present)

Throughout my time with Buzz, I have developed a range of new skills, including leading shifts and using various Microsoft tools such as Excel, PowerPoint, and Word in my day-to-day work. Since starting in November, I have become First Aid trained, key-holder certified, and have been promoted to Shift Lead. During a typical shift, I host high-network live bingo games that are broadcast across 79 clubs throughout the United Kingdom.

Some of these games attract audiences of up to 45,000 viewers, particularly during large cash prize giveaways. This role has significantly enhanced my multitasking abilities, as I am required to complete data entry while simultaneously hosting live games and maintaining strict time management. Each session allows just 15 minutes to host a minimum of seven games, without exception.

McDonalds Crew Trainer at McDonald's Restaurant(UK) ltd-Ilkeston (2023-01 – 2024-06)

Over the course of the last year, I have built a reputation on confidence, outstanding communication and a talent in putting customer service first. From January to August, I spent time as a crew member learning the ins and outs of different stations to later showcasing my developed skills too new staff as a crew trainer from August onwards.

Crew Member at Bluebells Dairy-Spondon, Derbyshire (2022-04 – 2022-08)

The first location I worked at professionally, this job required me to operate a POS system daily whilst processing food, drink and ice cream orders for customers. In some occasions my shift would require me to operate an ice cream cabin by myself in which I would serve hot pastries, drinks and ice cream to customers who travelled through the farm.

A Level in Business Management – Derby College-Derby (2022-09 – 2024-03)