Claims Handler at SBS Insurance Services Limited (2025-10 – Present)
Full-time claims handler managing diverse caseload of insurance claims with focus on timely and efficient resolution.
- Managed a diverse caseload of insurance claims, ensuring timely and efficient resolution.
- Delivered exceptional customer service by addressing client queries and providing expert guidance.
- Collaborated with multiple insurers to streamline claims review processes and enhance efficiency.
- Developed strong time management skills to handle high volumes of claims effectively.
- Manage a varied portfolio of claims from first notification through to settlement, ensuring all actions meet internal SLAs and compliance standards
- Liaise with suppliers, underwriters, and internal teams to progress claims efficiently and avoid delays.
Customer Service Representative at ELM Payments (2025-08 – 2025-10)
Temporary role providing customer service with focus on greeting customers, addressing inquiries, and maintaining service standards.
- Always greeted customers and visitors with a friendly smile and professional attitude, making sure they felt welcomed and valued from the moment they arrived
- Took pride in helping people whether answering questions or guiding them through our full range of products and services, I made sure they got the support they needed
- Stayed on top of service standards by handling every customer inquiry within agreed SLAs and KPIs, keeping things efficient and consistent
- Managed incoming calls with care and professionalism, making sure they were answered quickly and directed to the right team without delay
- Owned my responsibilities and made sure tasks were completed accurately and on time—being dependable is something I value
- Treated customer information with the utmost respect, especially sensitive financial details, always following data protection rules
- Handled complaints calmly and respectfully, following company procedures and aiming to turn a negative experience into a positive one
- Worked closely with my team to keep things running smoothly—whether jumping in to help or sharing ideas, I believe collaboration makes all the difference
- Took part in training and development to keep growing in my role and stay up to date with best practices
Claims Handler at AXA Insurance (2023-05 – 2025-02)
Claims handler managing wide variety of claims with focus on accuracy, efficiency, and customer satisfaction throughout the claims process.
- I managed a wide variety of claims, always focusing on getting the details right, working efficiently, and making sure customers were satisfied throughout the process. I took the time to investigate and assess each claim carefully—whether by reviewing policy details, speaking with claimants and witnesses, or working with external experts to determine damages and liability.
- Using AXA's claims management systems, I was able to process, track, and resolve claims quickly while keeping everything in line with regulations. I made it a priority to provide outstanding customer service, walking clients through each step of the claims process, answering any questions they had, and negotiating fair settlements that worked for everyone involved.
- I also worked closely with policyholders, third-party providers, and legal teams to negotiate settlements, ensuring fairness and managing costs. Collaborating with underwriters and risk assessors helped me ensure the accuracy of claim evaluations and policy interpretations, reducing financial risks for the company.
- I was proud to consistently meet or exceed key performance indicators (KPIs) in processing claims quickly, keeping customers happy, and ensuring settlements were accurate. Throughout the process, I made sure everything complied with industry regulations, AXA's internal policies, and local insurance laws.
- As a senior member of the team, I also supported junior claims handlers and helped resolve more complex claims when needed.
Volunteer at Civil Service Local (2020-12 – 2021-05)
Volunteer work through employability skills program focusing on critical thinking, teamwork and collaboration.
- The volunteer work that I have done consists of going through a program that worked specifically on employability skills. What I developed from them were critical thinking, teamwork and collaboration to ensure that I get along well with others as well as customers.
Sales Assistant at WHsmith (2018-04 – 2019-02)
Sales assistant role focused on customer greeting, product navigation, and recommendations.
- My job role at WHsmith consists of approaching and greeting customers and navigating them to the product they need. I would recommend different products that would be better than the original thing they came for. I would always be available for customers if extra help is needed.
