Founder/Principal at Five Hills Investors LLC (2017-02 – Present)
Managed all business aspects including sales, marketing, training, retention, raising capital, customer service, and strategic planning.
- Lead and manage a Real Estate Investment portfolio, increasing revenues year over year to achieve a target net revenue of $200K per month and staying up-to-date with customer relationship management systems and automation.
- Develop strategies for greater fuel efficiency, manage drivers' schedules, and handle registration and licensing of vehicles under management.
- Oversee fleet management, including vehicle repairs, budgeting, maintenance, and ensuring operational efficiency across the fleet, as well as overseeing the purchasing and maintenance of vehicles.
- Maximize sales through various techniques, including cold calling, door knocking, active listening, identifying needs, and finding solutions, utilizing skills, knowledge, and experience while maintaining a commitment to customer satisfaction.
- Establish and maintain relationships with title companies, independent contractors, Realtors, investors, and construction crews to achieve financial goals.
Volunteer Manager at United Business Connections (2019-02 – Present)
Oversee direction, compliance, volunteering, outreach, donations, and fundraising for a non-profit organization in an unpaid position.
- Build strategic partnerships and community collaborations with other non-profit organizations to provide transportation to the elderly, disabled, and economically vulnerable.
- Lead and execute fundraising events, manage membership fees, and solicit community donations and corporate sponsorships to support the organization's charitable activities such as research, advocacy, education, and direct services to beneficiaries.
- Develop and sustain relationships with donors, conduct grant research, and apply for grants.
- Lead and coordinate volunteering activities and community outreach events.
- Assist with administrative duties, answer phones, prepare press releases, and coordinate transportation.
Real Estate Sales (Wholesaling) at Self Employed (2013-01 – 2017-02)
Started a real estate business to maximize profits, volume, deadlines, quotas, revenue, and investor relationships.
- Generated leads, buyers, military personnel, and developers to and from real estate appointments, resulting in significantly shorter transaction closing periods and higher monthly closing ratios compared to the industry average.
- Worked closely with team members and independent contractors, answering inquiries, and ensuring all components of the material delivery, title commitments, and closings went according to plan and on time.
- Safely delivered documents and monies to businesses, customers, or institutions in a timely manner.
- Provided safe and knowledgeable transportation to clients, allowing investors and buyers to do due diligence correctly and without delay.
- Accompanied investors, buyers, and sellers during property inspections and provided advice on suitability and value.
Customer Retention Specialist at Sprint Corporation (2010-01 – 2012-12)
Customer retention strategies were put into action to increase loyalty and retain business by analyzing customer feedback, negotiating with customers, and implementing retention strategies.
- Provided product or service information, took orders, canceled accounts, and obtained complaint details through telephone communication with customers.
- Resolved service or billing complaints by conducting in-depth account analysis, refunding money, or adjusting bills.
- Exceeded monthly sales and efficiency KPIs.
- Managed people through performance reviews, action plan implementation, and performance-based job training.
- Fostered an environment promoting excellence through consistent team building and recognition of individual and team success.
