Head of Quality & Assurance
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Accomplished values-driven Quality and Safety Leader with over seven years’ management experience specialising in Incident Management, Complaint Management, Infection Prevention and Control, and Assurance Audits in line with Care Quality Commission (CQC) Key Lines of Enquiry. Demonstrates a proven track record in team leadership and the delivery of both operational and tactical objectives. Adept at overseeing, monitoring, and reporting on regulatory standards to ensure compliance with both internal benchmarks and external requirements, including CQC and NHS standards.
Highly adaptable and committed, with a full UK driving licence and a willingness to travel to meet organisational needs.
I am a seasoned Quality and Safety Leader with more than seven years of management experience, specialising in regulatory compliance, incident and complaint management, and maintaining assurance in accordance with Care Quality Commission (CQC) standards. My expertise also extends to operational and tactical leadership within both healthcare and emergency services environments.
As the current National Head of Quality Assurance & Feedback at St John Ambulance, I have established the organisation’s inaugural Quality & Safety Framework and led several quality assurance initiatives, including managing CQC inspections, conducting clinical audits, and overseeing the implementation of new quality management systems.
My educational qualifications include GCSEs and a National Diploma in Early Years Education, complemented by extensive training in patient safety, incident investigation, and mandatory healthcare compliance courses.
