Eustace Thompson - Shaw

Accomplished Senior Payroll Leader with more than 30 years' experience delivering payroll services across Local Government, Higher Education, Housing, Charities and Commercial organisations. I have led payroll operations for organisations employing 250–1,500+ employees, with responsibility for payroll delivery, pensions administration, compliance, governance, financial controls and payroll transformation. Known for stabilising payroll operations, leading organisational change and strengthening payroll governance, I consistently deliver accurate payrolls, meet statutory deadlines and maintain high service standards.

My technical expertise spans HMRC legislation, PAYE, National Insurance, statutory payments, Teachers' Pension Scheme, LGPS, Auto-Enrolment, payroll audit, financial reconciliation, reward and payroll systems implementation. I am a commercially aware, hands-on leader who builds trusted relationships with Executive Leadership, HR, Finance, Internal Audit, HMRC, pension providers and software suppliers, providing expert advice on complex payroll, pensions and compliance matters. Across permanent and interim roles, I have delivered payroll transformation programmes, strengthened governance frameworks, developed high-performing payroll teams and improved payroll performance to support organisational success.

INTERIM PAYROLL MANAGER - London Borough of Hackney

(2025-11 - 2026-06)

Appointed to provide strategic leadership for payroll operations during a period of organisational change within one of London's largest local authorities.

• Directed four monthly payrolls, strengthening payroll governance, validation processes and financial controls while ensuring full compliance with HMRC, Teachers' Pension Scheme and LGPS requirements.
• Delivered year-end payroll activities, statutory reporting and audit preparation while acting as the senior adviser on complex payroll, pensions and taxation matters.
• Mentored payroll staff, improved operational resilience and maintained high service standards throughout the assignment.

PAYROLL MANAGER - Family Action

(2024-07 - 2025-05)

Recruited to lead payroll operations during the implementation and optimisation of a new payroll environment.

• Managed monthly payroll using iTrent while maintaining payroll accuracy, statutory compliance and excellent customer service.
• Led optimisation of the newly implemented payroll system, improving processes, reconciliations, reporting and operational performance.
• Managed outsourced payroll arrangements, supervised payroll staff and was recognised as the payroll subject-matter expert.

PAYROLL BENEFITS & SYSTEMS MANAGER - Newham College

(2023-03 - 2024-04)

Led payroll, pensions, employee benefits and payroll systems while supporting a major payroll transformation programme.

• Managed payroll, pensions and employee benefits for approximately 550 employees, consistently delivering an accurate and compliant payroll service.
• Led payroll system implementation and migration while managing Teachers' Pension Scheme, LGPS administration and Gender Pay Gap reporting.
• Improved payroll controls, operational efficiency and management reporting while acting as the principal payroll adviser to senior leadership.

PAYROLL MANAGER - Mind

(2021-10 - 2023-03)

Provided strategic leadership for payroll, pensions and reward within a national charity employing approximately 800 staff across England and Wales.

• Led delivery of a fully compliant monthly payroll, strengthening governance, audit processes and financial controls while maintaining excellent customer service.
• Managed occupational pension schemes, salary sacrifice, employee benefits and P11D reporting, ensuring compliance with statutory and organisational requirements.
• Produced payroll journals, management information and financial analysis to support budgeting, forecasting and Executive decision-making, working closely with HR, Finance and Internal Audit.

PAYROLL & PENSIONS OFFICER - General Pharmaceutical Council

(2019-01 - 2021-03)

Supported the Payroll Manager in delivering payroll and pensions services for approximately 850 employees and acted as deputy during periods of absence.

• Delivered end-to-end payroll processing, payroll reconciliations, third-party payments and pensions administration while ensuring full statutory compliance.
• Administered employee benefits, enhanced payroll reporting and collaborated with HR, Finance, HMRC and pension providers to resolve complex payroll issues.

PAYROLL MANAGER - Havering College of Further & Higher Education

(2018-01 - 2019-01)

Managed payroll services for approximately 720 employees while leading the payroll team and supporting the Director of Finance.

• Delivered a high-quality payroll service, managing Teachers' Pension Scheme and LGPS administration while strengthening payroll controls and reporting.
• Produced payroll cost analysis and management information to support strategic planning, budgeting and audit requirements, while developing a resilient payroll team.

INTERIM PAYROLL MANAGER - Look Ahead

(2017-12 - 2018-01)

Maintained payroll continuity during organisational change and supported the successful migration from SD Worx to iTrent.

• Ensured uninterrupted payroll delivery while supporting system implementation, improving payroll processes and maintaining excellent stakeholder relationships.

SENIOR PAYROLL ADMINISTRATOR - Wates Living Space

(2017-07 - 2017-11)

Provided senior payroll support for a multi-site workforce during a period of operational change.

• Processed payroll for approximately 700 employees while managing LGPS reporting, payroll reconciliations, BACS processing and statutory payments.

PAYROLL MANAGER - HCT Group

(2005-01 - 2017-06)

A highly successful twelve-year leadership appointment in which I transformed payroll operations and established a modern, compliant payroll function supporting more than 1,000 employees across multiple operating companies.

• Directed weekly and monthly payroll operations for over 1,000 employees, leading a high-performing payroll team and consistently delivering accurate, compliant payroll services.
• Project-managed implementation of the Snowdrop Payroll & HR System, introducing Auto-Enrolment, electronic payslips and enhanced payroll reporting.
• Developed robust payroll governance, strengthening compliance with HMRC, pensions legislation and internal audit requirements while improving operational controls and financial reporting.
• Managed TUPE transfers, organisational growth and payroll transformation programmes without disruption to payroll services.
• Produced payroll journals, executive reporting, Gender Pay Gap reporting, salary benchmarking and financial analysis, supporting workforce planning and business decision-making.

Payroll Manager - Deep Pan Pizza

Payroll Officer - Food Concept International

Payroll Administrator - Stonham Housing

Payroll Administrator - Orpington Hospital

Temporary Payroll Administrator - House of Commons

Temporary Payroll Administrator - HMV

Temporary Payroll Administrator - Borders

Payroll Assistant - Guardship Limited

Supervisor / Administrator - Aramark PLC

IPPM Professional Development Diploma - Payroll Management - Chartered Institute of Payroll Professionals (CIPP, former IPPM)

Accounting Studies - Association of Accounting Technicians (AAT)