Evad Jb

A hardworking and approachable team player who thrives in fast-paced environments. From managing a busy betting shop to working independently as a postman, I’ve proven I’m adaptable, reliable, and always ready to roll up my sleeves. Whether I’m leading a team, keeping daily operations running smoothly, or chatting with regular customers, my focus is always on doing a great job and making people feel valued.

Postman at Royal Mail (2016-03 – Present)

• Thrive in a fast-paced, dynamic environment, ensuring the accurate and timely delivery of mail and parcels across designated routes.
• Deliver exceptional frontline customer service, maintaining a friendly, efficient, and approachable presence within the community.
• Adapt quickly to changing daily workloads and route requirements while maintaining high standards of service.

Shop Manager at William Hill (2013-03 – 2016-03)

• Stepped into a leadership role to direct daily shop operations, ensuring a smooth and efficient environment for all customers.
• Managed, trained, and supported staff to maintain excellent customer service standards during a management transition.
• Handled customer inquiries and resolved escalated issues promptly, maintaining a high standard of customer satisfaction.

Assistant at William Hill (2013-03 – 2016-03)

• Developed strong customer service and personal skills in a high-volume retail setting.
• Assisted with daily operational tasks, processing transactions accurately and efficiently while providing excellent frontline support to customers.

BTEC National Diploma in Music and Music Technology – South Birmingham College

6 GCSEs (Grades A-C) in English, Mathematics, ICT, Music, and Science – The Arthur Terry School