Evangeline Keightley

Experienced in customer service within the restaurant industry, demonstrating resilience under pressure and patience. Proficient in safe manual handling, tills operation, and digital ordering systems. Adept at maintaining restaurant etiquette and cleaning procedures, ensuring a high standard of service.

Career goal: to leverage skills in a dynamic environment to enhance customer satisfaction and operational efficiency.

Waitress - The Three Horseshoes - Colchester, Essex

(2025-03)

• Accommodated special event needs, provided customised services for parties.
• Executed food and drink orders accurately to improve customer satisfaction rates.
• Improved customer satisfaction by providing efficient and friendly service.
• Managed phone calls and emails for effective communication.
• Answered phone calls politely, facilitating customer service excellence.

Volunteer - Palmer & Partners Estate Agents - Colchester

(2023-06 - 2023-06)

• Showing clients around properties, assisting on viewings, undertaking mail shots using the in-house system, shadowing on Lettings check outs and House Valuations, delivering leaflets and general admin duties.

Volunteer - Philp design - Colchester

(2024-06 - 2024-06)

• I was responsible for invoicing and accounts management, image sourcing and also held responsibility for the image database.

GCSE - English Literature, English Language, Mathematics, Science, Photography, Media - Philip Morant School and College (2017-09 - 2024-06)