Eve Coulson

Friendly, reliable and customer-focused individual with previous experience in retail, bar work and care support roles. Confident in providing excellent customer service, building positive relationships with customers and colleagues, and working efficiently in busy environments. A strong team player with excellent communication skills, a flexible approach and the ability to adapt quickly to new situations.

Following a planned career break to raise young children, I am now eager to return to work as my children are in full-time education. I am seeking a part-time opportunity where I can apply my experience, strong work ethic and enthusiasm to make a positive contribution. Open to roles in retail, customer service, support work and other people-focused positions, I am committed to providing a high standard of service and developing my skills further.

Raising a Family

(2023-08)

During this period, I have been a full-time parent to my children. They are both now in education which is allowing me to get my career back on track.

Bar Staff - Traveller's Rest - Gateshead

(2023-04 - 2023-08)

• Served drinks and took customer orders efficiently in a busy pub environment
• Maintained cleanliness of the bar area, tables, and customer seating areas
• Handled cash and card payments accurately while operating tills
• Provided friendly customer service and supported customers with queries and requests

Senior Carer - Stoneleigh Care Home - Stanley

(2022-11 - 2023-04)

• Provided personal care to residents including washing, dressing, toileting and mobility support
• Administered and recorded medication in line with care plans and company procedures
• Supported and supervised junior care staff, ensuring safe and consistent care delivery
• Monitored residents' health and wellbeing, reporting any changes to senior staff and families

Support Worker - Heather House - Birtley

(2019-09 - 2022-10)

• Provided person-centred support to adults with learning disabilities in daily living activities such as cooking, cleaning, and personal care
• Encouraged independence and supported individuals to develop life skills and confidence
• Assisted with community access, appointments, and social activities to promote inclusion
• Followed care plans, accurately recorded progress, and reported any concerns to senior staff

Care Assistant - St. Mary's Nursing Home - Chester

(2018-10 - 2019-05)

• Provided personal care to residents including washing, dressing, toileting, and assistance with mobility
• Supported residents with daily routines such as meals, hydration, and medication prompts
• Maintained accurate records of care provided and reported any changes in residents' wellbeing
• Promoted dignity, respect, and emotional wellbeing through compassionate and person-centred care

Retail Assistant - Cheers Off Licence - Stanley

(2016-11 - 2018-10)

• Served customers at the till, handling cash and card transactions accurately and efficiently
• Stocked shelves, rotated products, and ensured displays were tidy and well-presented
• Checked deliveries and assisted with receiving, unpacking, and organising stock
• Provided friendly customer service and ensured compliance with age-restricted sales regulations

Level 3 - Health & Social - New College Durham (2016-09 - 2017-07)

Level 2 - Early Years Childcare - New College Durham (2015-09 - 2016-07)

Secondary Education - General - St Bede's Catholic School (2009-09 - 2015-05)