Evelyne Hans

Detail-orientated and reliable Quality Office Administrator with experience supporting compliance, document control, and day-to-day office operations within a regulated healthcare environment. Proven ability to maintain accurate records, manage confidential documentation in line with GDPR, prepare audit reports, and support inspections. Trilingual in English, French and Lingala, with strong organisational, communication and time-management skills.

Quality Office Administrator - Mighty Health Care Limited - Cardiff, Wales

(2025-07 - 2026-01)

• Provided administrative and compliance support to management in a regulated healthcare setting
• Maintained accurate client and staff records, care plans and documentation in line with GDPR requirements
• Prepared documentation and reports for audits, inspection and quality assurance reviews
• Managed digital and paper filing systems, ensuring accuracy and version control
• Produced compliance reports, monthly audits, six-months reviews, telephone reviews and incident logs
• Coordinated well-being sessions, 1-to-1 meetings, including attendance tracking
• Supported recruitment and onboarding by maintain staff flies, training records and certifications
• Assisted management and staff with general administrative tasks
• Welcomed visitors and clients in a professional, friendly manner
• Managed front desk operations and maintained a positive first impression

Care Assistant - Mighty Health Care Limited - Cardiff, Wales

(2021-09 - 2025-07)

• Delivered high quality domiciliary care while maintaining accurate daily records and care notes
• Communicated effectively with clients, families and health care professionals
• Followed safeguarding, infection control and confidentiality procedures at all times
• Managed time efficiently across multiple daily visits while meeting documentation requirements

Sales Assistant - Go Outdoors - Kent, England

(2017-06 - 2018-06)

• Delivered excellent customer service in a fast-paced retail environment
• Handled transactions accurately and met daily sales targets
• Maintained stock records and supported store organisation

Barista - Starbucks - London, England

(2017-12 - 2018-01)

Sales Assistant - My Cookie Dough - Cardiff, Wales

(2014-07 - 2014-10)

• Delivered fast and friendly customer service in a high-volume environment
• Prepare beverages and food items to company standards and hygiene regulations
• Handled cash and card transactions accurately
• Maintained cleanliness of workstations and front-of-house areas
• Worked effectively as part of a team during peak trading hours

Work experience – Dental support - Rhiwbina Dental Surgery - Cardiff, Wales

(2013-01 - 2014-12)

• Gained early experience of healthcare administration, patient confidentiality and clinical environments

BSc - Human Biology - Canterbury Christ Church University (2018-01 - 2020-12)

University of East London (2017-01 - 2018-12)

A Levels - Applied Science, Health & Social Care, Religious Studies - St Teilo's Sixth Form / Cardiff and Vale College (2014-09 - 2017-06)

GCSEs - English and Maths - St Illtyd's High School (2009-09 - 2014-06)