Evgenyia Antonova

Luxury hospitality professional with experience in front office operations within a 5-star London hotel. Recently promoted to Supervisor, demonstrating leadership, strong guest relations, and operational excellence. Skilled in delivering personalised guest experiences and managing high-pressure environments.

Front Office Supervisor - Royal Horseguards Hotel - London

(2024-10)

• Promoted from Receptionist due to strong performance
• Supervise front desk operations and team coordination
• Handle VIP guests and escalations professionally
• Support training of new staff and maintain service standards

Front of House Receptionist - Royal Horseguards Hotel - London

(2023 - 2024-10)

• Managed check-in/check-out in a 5-star environment
• Handled bookings and guest inquiries using OPERA
• Delivered excellent customer service and resolved issues
• Coordinated reservations with agencies

Household Operations Manager - Private Estate - Surrey

(2015 - 2023)

• Managed full household operations for high-net-worth family
• Supervised staff, schedules, and maintenance
• Controlled budgets and liaised with suppliers
• Ensured security and handled administration

BSc - Computing - Falmouth University

HND - Computing - ICON College London

Bachelor’s Degree - Tourism & Hospitality - Bourgas University, Bulgaria