Sales Consultant at Transformative Learning Solutions (2021-11 – Present)
Assisting in the development of the business presence in the UK/EU
- Actively engage/coach existing and potential clients via social media channels, video calls and live chats
- Leading the Ayurvedic consultation services by creating knowledge database documents e.g. local legal compliance
- Generating high-quality leads through effective use of social media channels
Program Manager (Apprenticeships) at Shepherds Bush Housing Association (2018-02 – 2020-07)
- Developing/implementing the apprenticeship program to meet the strategic business plan
- Monitoring, controlling and prepare budget funds to meet program objectives
- Recruiting new learners into the program on a yearly basis together with HR partners
- Coaching/mentoring learners throughout their apprenticeship while organizing workshops and additional skills trainings that are beneficial for their future success
- Actively engaging with existing and potential clients via social media channels
- Managing client engagement processes, ensuring the due diligence and compliance of documents/contracts
- Organizing workshops/ open days to advertise opportunities and attract new talent
- Supporting colleagues and apprentices holistic well-being at work (qualified Mental Health First Aider)
Customer Success Team Lead at CampaignAmp (2017-03 – 2017-09)
- Creating, maintaining and building long-standing customer relationships
- Following the established customer life-cycle process, ensuring that key communications are properly documented using our CRM so that we can keep track of important customer events
- Conducting regular business reviews with clients and clearly demonstrating value and helped clients meet their business goals
- Working with internal and external cross-functional teams to drive projects to completion
- Spotting trends and errors in data
- Training customers via web-meeting, phone and in-person to help customers get maximum benefit in using our software
Client Relationship Executive at Accuity/RBI UK (2015-03 – 2016-03)
- Developing and maintaining client relationship across the existing UK/Benelux accounts
- Onboarding/training customers and indentifying upsell/new business opportunities
- Prepare and execute account strategies together with the sales representatives
Account Development Manager at Forrester Research (2012-01 – 2014-05)
- Develop, cultivate and manage relationships with clients
- Promote customer satisfaction and loyalty by understanding of customers' business issues
- Consult IT & Marketing strategy products and services
- Drive usage, revenue and loyalty on existing and new accounts
- Train and coach external and internal clients
Research Specialist at Forrester Research (2010-04 – 2012-12)
- Anticipate high level topic overviews based on existing research
- Create, maintain and update online community discussions
- Successfully organize and lead round table discussions between clients and analysts
Internal Sales Coordinator at M-Real (2009-02 – 2009-11)
- Lead and execute the transfer of the CEE office from Budapest to the new HQ office in Amsterdam
- Develop and nurture customer relations on a daily basis within the CEE market
- Monitor a successful business flow between sales and clients
Market & Business Intelligence analyst at TomTom (2008-08 – 2009-01)
- Analyze and assemble weekly/ monthly reports based on market share
- Address the marketing and PR teams with media analysis
- Locate potential market growth within the EU region
Credit & Collections Manager at Monster Worldwide (2006-09 – 2008-06)
- Secure outstanding debt in the CEE region in cooperation with Sales, Accounts Payable and Cash allocation teams
- Forecast and introduce a monthly collection strategy
- Report to the Regional Director on a monthly basis
- Supervise the team members on development & success plans
