F Ammar

Professional and dedicated Passenger Service Agent with over three years of experience in airport customer service, hospitality, and passenger operations. Skilled in providing high-quality support, assisting premium passengers, and ensuring smooth airport processes while maintaining strong communication and professionalism.

Passenger Service Agent - dnata Emirates

(2024-11)

• Welcomes passengers and supports all check-in and airport service processes
• Assists with queue management and passenger guidance
• Supports arriving flights and escorts crew members and premium guests
• Checks travel documents and baggage allowance
• Coordinates boarding procedures with operational teams

Check-in Agent - Menzies Aviation – Aer Lingus Business Class

(2024-06 - 2024-11)

• Processed documents and issued boarding passes
• Checked baggage and resolved travel issues
• Coordinated with airline operations
• Delivered announcements and gate information

Check-in Agent - DHL Supply Chain – EasyJet

(2022-11 - 2024-05)

• Delivered efficient check-in services
• Supported airport operations to maintain punctuality

Hospitality Host - Liverpool Football Club

(2019-01 - 2024-05)

• Welcomed VIP guests and players' families
• Guided guests to lounges and managed entry scanning

Cabin Crew - Ryanair

(2021-05 - 2022-11)

• Ensured passenger safety and compliance
• Responded to onboard medical situations
• Delivered onboard service and support

Certificate in Occupational Studies

Understanding Stewarding at Spectator Events

Introductory Certificate for Entry to Uniformed Services

Diploma for Entry to the Uniformed Services

Maths and English GCSE