LOCALISATION PROJECT MANAGER: Booking.com - Manchester 02/2021 - 04/2024
- Led a team of translators, overseeing the timely and accurate completion of translation projects for Booking.com.
- Proactively identified and resolved challenges related to quality, terminology consistency, and cultural adaptation.
- Fostered strong relationships with external translation agencies, ensuring the availability of qualified resources and maintaining service level agreements.
- Managed and maintained consistency and quality across 42 languages, overseeing translation processes and implementing quality control measures.
- Updated and conducted testing on live online databases, ensuring accuracy and reliability of data.
TRANSLATOR: Booking.com - Manchester 11/2016 - 02/2021
- Translated documents from English to Spanish.
- Replicated tone of voice, flow, style, and overall meaning of original texts.
- Applied cultural understanding to discern specific meanings beyond literal written words.
QUALITY ADMININSTRATOR & LOCATIONS & EXTRAS MANAGEMENT: Rentalcars.com - Manchester 11/2016 - 02/2021
- Effectively prioritized tasks to meet strict deadlines, ensuring timely delivery of high-quality work.
- Thoroughly tested new features to guarantee their proper performance in all scenarios, identifying and resolving any issues proactively.
- Collaborated with data analysts to analyse customer reviews and coding results, deriving satisfaction statistics, and highlighting key issues based on multiple parameters. Applied cultural understanding to discern specific meanings beyond literal written words.
- Collaborated closely with the Product and Commercial Department to ensure displayed information was consistently correct and up to date.
- Addressed and resolved issues reported by other team members, providing efficient solutions and maintaining smooth operations.
- Prepared and presented comprehensive reports, leveraging data analysis to provide valuable insights and recommendations for improvement.
CUSTOMER & SUPPLIERS RELATIONS AGENT: Rentalcars.com - Manchester 02/2016 - 11/2016
- Investigated and handled customer complaints and issues.
- Issued refunds and negotiated compensations with customers.
- Provided sales support.
COMMUNICATIONS SPECIALIST: Seville Council - Seville, Spain 09/2014 - 09/2015
- Developed a strong online presence by effectively attracting a high number of internet followers through social media channels such as Facebook, Twitter, YouTube, and Instagram.
- Prepared briefs and commissioned research to support communication strategies.
- Formulated plans and proposals that were presented to clients or senior management.
COPYWRITER: Sport Plus Magazine - Seville, Spain 03/2012 - 06/2013
- Wrote and edited news stories and features in the publication's house style.
- Ensured accuracy and adherence to deadlines in all written work.
- Sourced images to accompany written pieces.
- Collaborated with colleagues to plan the content and character of each issue.
- Stayed up to date with trends and developments in the magazine's subject matter.
EVENTS COORDINATOR: Ladecom (Communication Studies Lab) - Seville, Spain 02/2013 - 07/2014
- Organized various events, including press conferences, exhibitions, open days, and press tours.
- Maintained and updated information on the organization's website.
COMMUNICATIONS SPECIALIST: Isla de la Cartuja, Centre of Scientific Investigation - Seville, Spain 01/2012 - 12/2012
- Produced articles for publication in print and online, following agreed-upon styles and strict deadlines.
- Conducted interviews with industry experts and academics to establish a network of professionals.
- Attended academic press conferences and visited research facilities.
EDITOR & MUSIC CRITIC: Nosologeeks.es - Seville, Spain 02/2010 - 10/2021
EDITOR & NEWSREADER: Emisoras Municipales de Andalucía - Seville, Spain 02/2011 - 12/2011
