Fabian Schwan

I am passionate about leveraging my unique blend of technical know-how, strategic insight, and leadership skills to drive success in dynamic business environments. Whether navigating the complexities of the heating and gas industry or contributing to broader business management objectives, I am committed to delivering value and fostering growth. Fluent in both English and German, I bring a multicultural perspective that enhances my ability to collaborate effectively across diverse teams and markets.

My professional journey has been marked by a continuous commitment to education and self-improvement, which has driven my decision to explore opportunities in a new industry.

Heating and Gas engineer | The German Plumber Ltd 2012 to Present

• Customer Service: We recommended a reputable product that failed just after its warranty. I contacted the manufacturer and secured a free replacement, reassuring the client of our integrity to maintain a healthy relationship.
• Problem-Solving: Resolved a critical heating system safety component failure, preventing system disruption. Diagnosed the issue, implemented a temporary bypass, and restored functionality. Earned client trust, resulting in multiple five-figure project referrals.
• Partnership: We faced warranty issues with German equipment in the UK. By sourcing locally, we streamlined support and ensured prompt, effective service, preserving the manufacturer's brand reputation while reducing logistical challenges for partners. 
• Bilingual: Commissioned for a multi-million residential project, I utilised my bilingual skills to coordinate and consult with German-speaking stakeholders. This eliminated risks, avoided unexpected costs, and ensured on-time completion, high client satisfaction, and positive reviews.
• Process Optimisation: Time-consuming underfloor heating installations created unnecessary time pressure. Through research and leveraging my network, I streamlined processes with different materials. This cut costs, reduced installation times by a third, and eliminated risks.
• Adaptability: Brexit-related supply chain threats jeopardised our business. Utilising German suppliers and partners in the UK secured reliable materials. Effective adaptation resulted in maintained profit margins on most items, and even increased margins on others. 
• Time Management: As a heating engineer, I handle multiple service requests daily. By implementing a digital scheduling system, I prioritise tasks and monitor progress in real-time, reducing idle time and improving on-time service delivery, leading to higher client satisfaction. 
• Emotional intelligence: During a high-value installation amidst Brexit-related supply chain issues, I listened to and empathised with the client's concerns. Clear communication and prompt responses boosted their confidence, enhanced our relationship, and ensured project success. 
• Technical support: Diagnosing system faults is pricey due to multiple visits. To avoid this, we implemented a remote diagnostic app, allowing us to identify faults remotely or advise clients on how to help themselves. This boosted efficiency, increased revenue, and exceeded clients' expectations.
• Communication skills: Simplifying heating systems during handovers by emphasising end-user necessities and documenting useful information minimises misunderstandings, boosts client confidence, ensures system longevity, and strengthens relationships and brand loyalty.

Heating and Gas engineer | TRITEC Ltd 2015 to 2020

• Project Management: Assisting team leaders in project management and coordination by translating crucial information around process priorities to achieve deadline goals.
• Customer Service: Translating and mediating between clients and management to avoid or resolve misunderstandings that often came from miscommunications caused by language barriers.
• Collaboration: Collaborating with existing teams to execute new installations of heating systems, cold and hot water systems, boiler/plant rooms.
• Regulatory Compliance: Ensuring regulatory compliance of foreign products fitted in the United Kingdom.
• Team Leadership: Managing multilingual teams through interpreting and translation of technical documents.

Plumbing & Heating engineer | JK Floor Heating UK 2015 to 2017

• Installed underfloor heating systems using specialised machinery and equipment.
• Supported senior management with technical knowledge of plumbing and heating systems. 

EDUCATION The Open University - BA (Honours) Business Management 2:1 2019-2024

Basingstoke College of Technology - Level 3 NVQ Plumbing,

heating and renewable energy 2015-2017

West London training - Level 2 NVQ Plumbing and heating apprenticeship 2012-2014

Woking College - BTEC Triple Diploma Business Studies - Merit, Merit, Pass 2010-2012

Woking College - A Level German - Grade A 2010-2012

OTHER QUALIFICATIONS

Investment Advisory Certification (IAC) Level 4 CIFA (Certified Institution for Further Accreditation),

• Introduction to UK Financial Regulation & Professional Integrity
• Introduction to Investment, Risk and Taxation
• Introduction to Derivatives 2024-2025

Bloomberg Market Concepts Certification (BMC) 2024-2025