Data Analytics Operations Lead (Contract – Google Client Program) at Globallogic (2022-06 – Present)
- Lead operations for a 20-member data analytics team supporting AI/LLM training, image generation, and trust & safety projects
- Manage workload allocation, priorities, and delivery timelines across concurrent projects
- Maintain 98%+ quality through audits, performance tracking, and coaching
- Train and mentor team members on tools, data standards, and quality expectations
- Facilitate team communications on workflow changes, priorities, and policy updates
- Identify issues and implement process improvements to increase efficiency and accuracy
- Produce performance and capacity reports and maintain QC dashboards in Looker
Data Analyst (Fixed 2-Year Contract) at Salesforce (2024-06 – 2026-06)
- Execute structured CRM workflows in Salesforce, including lead, case, and opportunity creation and classification based on scenario prompts
- Perform data validation, tagging, and quality checks to support AI training consistency
- Collaborate with stakeholders to interpret requirements and adjust workflow execution as needed
- Document procedures and standards to ensure consistency across training workflows
Administrative Assistant at White Glove Cleaning (2021-11 – 2022-02)
- Coordinated supply ordering, invoicing, and scheduling
- Supported documentation and internal operational workflows
Summer Intern at Perinatal Advisory Council (2021-06 – 2021-08)
- Developed a policy and procedure manual for continuing medical education (CME) adopted across multiple hospitals in Southern California
- Supported healthcare quality improvement initiatives (IHI QI Fundamentals)
- Coordinated weekly meetings, scheduling, and stakeholder communication
- Documentation and Data tracking
Operations Manager at Rue21 (2017-12 – 2019-12)
- Increased store performance by 15% through operational and process improvements
- Managed scheduling, payroll, inventory, and reporting
- Led and developed management teams and associates
- Used performance data to forecast staffing and operational needs
Assistant Manager at Rue21 (2015-09 – 2017-12)
- Supervised daily store operations and supported team performance across sales, scheduling, and customer service