Fahad Mahmood

With over eight (08) years of experience in Customer Service, Reception & healthcare including four years in oncology at Shaukat Khanum Memorial Cancer Hospital and also in NHS UK (Cambs GP network) for (02) months, with current most as Hospitality assistant at Sodexo. I offer a strong foundation in reception, customer care and medical terminology, coordination within multidisciplinary teams. My secretarial and clerical skills, along with IT proficiency, ensure efficient administrative support.

Additionally, my background in Mass Communication enhances my effective communication abilities. I am adaptable, enthusiastic, and committed to delivering high-quality service in a fast-paced healthcare and customer/client facing environment. I am eager to apply my expertise to contribute effectively within any sector, providing valuable support and facilitating seamless operations in a dynamic and collaborative setting that values professional growth.

Willing to relocate to: Cambridge

Front of House Administrator at CBRE (On assignment with GSK clinical unit Cambridge) (2026-07 – Present)

• Greet clients, verify appointments, issue security passes, and notify internal staff of guest arrivals.
• Answer, screen, and route incoming calls, manage general email inquiries, and handle daily mail and courier deliveries.
• Book meeting rooms, coordinate visitor refreshments or catering, and report maintenance issues to facilities management.
• Maintain visitor logs, execute basic data entry, and assist with general office tasks like filing and photocopying.

General Receptionist/ Assistant at Wilson Vale Catering Ltd (2025-04 – 2026-06)

Provided day-to-day support across multiple departments to ensure smooth business operations.

• Handled customer/client inquiries professionally, both in-person and via phone/email.
• Maintained cleanliness, organization, and stock levels in work areas.
• Supported administrative tasks such as filing, data entry, and scheduling.
• Assisted with deliveries, inventory control, and basic reporting tasks.
• Worked collaboratively with team members to complete tasks efficiently and meet deadlines.
• Adapted quickly to new tasks and responsibilities as needed.

Hospitality Assistant at Sodexo (2024-10 – 2025-01)

Organised catering services for external events, managing logistics and staff assignments. Handled back-of-house administrative tasks with precision and care.

• Maintained spotlessly clean, tidy customer environments to enhance first-class establishment reputation.
• Diligently adhered to food safety and health and safety regulations.
• Implemented health and safety guidelines rigorously, ensuring a safe environment for guests and staff.
• Conducted table setups and decorations according to event themes, enhancing guest experience.
• Offered recommendations on menu selections based on guest preferences and dietary needs.
• Used outstanding communication and relationship-building abilities to provide warm, friendly customer care.
• Managed front-of-house operations effectively and efficiently.
• Worked collaboratively with hospitality teams to deliver exceptional service from customer arrival to departure.
• Coordinated with kitchen staff to ensure timely preparation and delivery of high-quality meals.
• Facilitated communication between front-of-house and kitchen staff to streamline operations.

Patient Administrator at Cambs GP Network (2024-07 – 2024-09)

• Greet patients and visitors with professionalism and courtesy.
• Schedule appointments efficiently and manage patient records with accuracy and confidentiality.
• Handle emails and inquiries promptly.
• Utilize office software and electronic medical records systems effectively.
• Maintain a high standard of customer care.
• Collaborate as part of a team in a dynamic and challenging environment.
• Demonstrate strong organizational skills and meticulous attention to detail in all tasks at Cherry Hinton & Brookfields Medicle Centre (Cambridge UK).
• Responded to emergency situations with composure, prioritising patient safety and mobilising necessary resources.
• Manage patient appointments, coordinating schedules to optimise healthcare provider availability and patient needs.

Assistant Manager Marketing at Shalamar institute of health sciences (2021-04 – 2022-01)

Working at SIHS in Business planning and development department as Asst. Manager marketing. Main role to assist GM in different roles etc corporate clients, events management, Health day celebrations, organising medical camps etc

Public/Patient relations officer at Shaukat Khanum Memorial Cancer Hospital and Research Centre (2017-05 – 2021-04)

• To maintain all types of queries, complaints as well as to council the refused patients.
• Manage events and conferences.
• Assist HOD in different tasks like clinic monitoring, staff adjustment etc
• Training of the staff

Floor co-ordination officer at Pakistan Telecommunication Company (PTCL) (2016-04 – 2017-05)

Working as FCO.

• Handling rude customers and corporate clients to Manage staff and assign them their duties.

Master's degree in Mass Communications – Bahauddin zakariya university multan lahore campus