Client Relations and Sales Representative
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Customer Service Specialist with 10+ years of experience in BPO environments, handling high-volume inbound and outbound support. Proven expertise in resolving escalations, improving customer experience, and delivering accurate solutions. Skilled in CRM tools, conflict resolution, and maintaining high-quality customer interactions.
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Specialist handling telco campaign and responsible for customer relations and upgrade packages.
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Specialist handling complex escalated calls from customer service and sales.
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Development responsible for opening new sales opportunities for the company. Initial contact to decision makers of company.
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Relation and sales closer responsibility is to answer clients concern regarding accounting and US taxes, turning inquiry call to sales opportunity.
B.S. in Business Administration – University of the East
Associate in IT – Informatics International College
