Faisul Abedin

Reliable and security-conscious professional with extensive experience working in transport, station, and customer-facing environments. Demonstrates a strong understanding of safety procedures, compliance, and passenger interaction in high-pressure settings. Calm, observant, and professional when dealing with the public, with a proven ability to follow strict procedures and maintain high standards of customer service.

Seeking a Passenger Screening Agent position where attention to detail and vigilance are essential.

Private Hire Taxi Driver at Private Hire Taxi (2024-03 – Present)

• Transporting passengers safely and professionally
• Remaining alert in public environments

Customer Service Assistant at Suruchi Takeaway (2022-12 – 2024-03)

• Handling customer interactions professionally
• Following safety, hygiene and company procedures
• Working in a fast-paced team environment

Career Break (2017-11 – 2022-01)

Career break for family reasons

Onboard Customer Service Host at East Coast Mainline (2009-10 – 2017-12)

• Working in a regulated transport environment
• Enforcing company policies while assisting passengers
• Maintaining safety awareness and professionalism

Customer Service Agent at Excess Baggage Company (2008-03 – 2008-10)

• Handling luggage in line with security procedures
• Following station safety and reporting protocols

Customer Service & Ticket Controller at South West Trains (2005-10 – 2006-11)

• Checking passenger tickets before boarding
• Supporting station safety operations

OCR Level 1 – Personal Best Training Centre

GNVQ IT Foundation & Intermediate in IT – Newham College

NVQ Level 1 – Prince's Trust Programme

GCSEs in Maths and English