Faith Garrett
Master's student at the University of Huddersfield with over eight years of customer service and hospitality experience
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About
Friendly, professional and highly reliable Master's student at the University of Huddersfield with over eight years of customer service and hospitality experience, including bartending since the age of 16. Experienced working in fast-paced, high-volume venues including Co-op Live and the Etihad Stadium, delivering exceptional customer service under pressure. Confident working independently or as part of a team, with experience training new staff, handling customer queries, and maintaining high standards of service.
Seeking a bartending position where I can contribute my experience, strong work ethic and positive attitude.
Experience
Premium Bartender at Co-op Live & Etihad Stadium (2024-05 – Present)
- Deliver premium bar service at major concerts, sporting events and hospitality suites.
- Prepare and serve alcoholic and non-alcoholic beverages efficiently during high-volume service.
- Process customer orders and payments accurately while maintaining excellent customer service.
- Ensure bars remain fully stocked, clean and compliant with licensing and hygiene regulations.
- Work effectively within large teams to provide smooth service during busy events.
- Resolve customer queries professionally while maintaining a positive guest experience.
Bartender at GRUB Manchester (2023-01 – 2024-12)
- Independently manage busy bars during peak trading periods.
- Prepare and serve a wide range of drinks, including cocktails.
- Train and support new members of staff.
- Change kegs and maintain cellar operations.
- Handle customer complaints professionally and efficiently.
- Maintain excellent standards of cleanliness and organisation.
- Adapt to flexible working hours, including early mornings, late nights and weekend events.
Barback at GRUB Manchester (2021-01 – 2023-12)
- Supported bartenders during busy service periods.
- Restocked bars and maintained stock levels.
- Washed and organised glassware and equipment.
- Assisted with customer enquiries.
- Worked efficiently in a fast-paced environment while learning all aspects of bar operations.
Community Volunteer at The Together Trust (2019-09 – 2019-09)
- Supported children with Special Educational Needs during community events.
- Assisted with arts and crafts activities.
- Helped organise event stalls.
- Answered questions from parents and members of the public.
- Developed communication and teamwork skills.
Volunteer at Church of the Resurrection (2019-12 – 2019-12)
Christmas Fair
- Assisted with raffle ticket sales and cash handling.
- Helped organise Santa's Grotto.
- Replenished stock and supported event operations.
- Delivered excellent customer service throughout the event.
Education
Master's Degree – University of Huddersfield
Bachelor's Degree – University of Huddersfield
Three A Levels – Ashton Sixth Form College (2021-01 – 2023-12)
A* Extended Project Qualification (EPQ) – Ashton Sixth Form College (2021-01 – 2023-12)
7 GCSEs – The East Manchester Academy (2016-01 – 2021-12)
Level 1 Sports Leadership Qualification – The East Manchester Academy (2016-01 – 2021-12)
