Faith Macey

Positive and organised administrative professional with experience supporting busy teams in fast-paced environments. Confident in managing records, coordinating tasks, and maintaining smooth operations. Known for a proactive, can-do attitude and strong communication skills. Level 3 Business Administration qualified and recognised as Team Star of the Year 2022.

Guest & Owner Experience Team Member - Haven - Littlesea

(2025-02)

• Support daily admin tasks including bookings, records, and customer queries
• Assist with Matterport imagery and uploads to support sales activity
• Create social media content to boost engagement and generate leads
• Provide admin support to sales team, maintaining accurate CRM records

Holiday Home Sales Advisor - Haven - Littlesea

(2024-08 - 2025-02)

• Managed customer documentation and CRM systems with accuracy
• Supported sales processes and maintained clear communication

Team Leader – Guest & Owner Experience - Haven - Littlesea

(2022-02 - 2024-08)

• Managed bookings, reporting, and complaint tracking
• Supported team organisation and communication across departments
• Delivered high standards of service in a fast-paced environment
• Awarded Team Star of the Year 2022

Customer Feedback Advisor (Seasonal) - New Look Head Office

(2021-11 - 2022-01)

Hotel Staff - Leam Hotel

(2021-05 - 2021-10)

Spray Tanning Technician - Self-Employed

(2020-11 - 2022)

Level 3 Business Administration Apprenticeship

Level 2 Diploma - Art & Design

GCSEs