Faith Mountford

Experienced hospitality professional skilled in customer service, multitasking, and organization to enhance dining experiences and operational efficiency. Proven ability to resolve customer enquiries and maintain cleanliness standards, ensuring a positive and safe environment. Committed to leveraging interpersonal skills and attention to detail to support business growth and customer satisfaction. I am also very friendly to anyone who I meet and face no challenges talking to knew people.

WAITRESS at The Plough Inn (2023-10 – Present)

• Greet customers promptly and provide detailed menu information to facilitate informed ordering decisions and enhance overall dining satisfaction.
• Deliver food and beverages accurately and efficiently, ensuring timely service that supports smooth restaurant operations and customer retention.
• Handle customer inquiries and resolve complaints effectively to maintain a positive dining environment and uphold service quality standards.
• maintain cleanliness and organization of dining areas to comply with health regulations and promote a safe, welcoming atmosphere for guests.

POTWASHER at The Royal Oak (2023-01 – 2023-09)

• scrubbed and sanitized cooking pots and utensils to maintain hygiene standards to prevent cross contamination in kitchen operation.
• Collaborated with kitchen staff to manage dishwashing cycles, minimizing downtime and supporting continuous meal preparation.
• Operated commercial dishwashing machinery with precision to ensure through cleaning and extend equipment lifespan.

PONY PARTIES at Lilliput Ponies (2023-03 – 2024-09)

• coordinated pony grooming and safety briefings before events, ensuring a smooth experience that enhanced client's stratification and repeat bookings.
• Assisted children in safely mounting and interacting with ponies, fostering a positive experience that encouraged repeat event bookings.
• Monitored pony behaviour during events to promptly address any distress, ensuring a calm atmosphere and increased overall parent confidence.

GCSE in Mathematics – Tollbar

GCSE in English literature – Tollbar

GCSE in English language – Tollbar

GCSE in Science – Tollbar

GCSE in Religious – Tollbar

GCSE in Textiles – Tollbar

GCSE in ICT – Tollbar

Level 2 in Dog grooming – Grimsby Institute (2023-09 – 2024-05)

Level 2 in Veterinary assistant – Grimsby Institute (2023-09 – 2024-05)

Level 2 in Gym instructing – Grimsby Institute (2024-09 – 2025-06)

Level 3 in Personal training – Grimsby Institute (2024-09 – 2025-06)