Faithe Graham

Innovative, customer-orientated health care administrator with background in managed, ambulatory and long-term care. Strong background in quality assurance, management principles and practices, change management and risk assessment of health and safety. Seeking a leadership role within an integrated delivery system that also promotes training and career development. I am hardworking, flexible, reliable and relishes the opportunity to learn new skills and methods of working.

HCA - AT MEDICS - Hambleden Clinic/Falmouth Road Surgery

(2017-02 - 2018-06)

• Undertake, record and follow guidelines for the tasks outlined by the GPs, Practice Nurse and Practice Manager.
• Urinalysis and preparation of specimens for investigation by the pathology laboratory
• Measuring and recording following physiological measurements in routine presentations: Blood Pressure Pulse Rate And Rhythm Temperature Height And Weight - Venepuncture

Assistant Practice Manager - AT MEDICS - Hambleden Clinic

(2016-08 - 2016-11)

Supported the Regional Manager in ensuring the smooth running of the practice.

• Services to patients, evaluate service in line with best practice guidelines (eg. CQC)
• Implement staff appraisals procedures; recording absences and sickness
• Co-ordinated a teamwork approach to deliver Qof target outcomes
• Support reception team and to delegate tasks appropriately. Forecast Practice staff training needs , organise and co-ordinate in-house training, ensure induction of all new staff.
• Booking of Locums and organise GP/clinical staff rotas to maximise use of available clinical time
• Co-ordinate agendas, take minutes and attend monthly Practice meetings, implement action and attend other meetings as appropriate (eg. Locality, council of members, IHL)
• Submit monthly PPAs, Enhanced service claims, Clinical significant events, Prescribing Audits
• Pensions and Payroll administration

Assistant Practice Manager - AT MEDICS - Queens Road Surgery

(2014-11 - 2015-09)

Supported the Regional Manager in ensuring the smooth running of the practice.

• Services to patients, evaluate service in line with best practice guidelines (eg. CQC)
• Implement staff appraisals procedures; recording absences and sickness
• Co-ordinated a teamwork approach to deliver Qof target outcomes
• Support reception team and to delegate tasks appropriately. Forecast Practice staff training needs , organise and co-ordinate in-house training, ensure induction of all new staff.
• Booking of Locums and organise GP/clinical staff rotas to maximise use of available clinical time
• Co-ordinate agendas, take minutes and attend monthly Practice meetings, implement action and attend other meetings as appropriate (eg. Locality, council of members, IHL)
• Submit monthly PPAs, Enhanced service claims, Clinical significant events, Prescribing Audits
• Pensions and Payroll administration

Clinical Operations Manager - AT MEDICS - Queens Road Surgery/Hambleden Clinic

(2014-08 - 2014-11)

CHANGE OF ROLE - Overseeing two Locations jointly with the Practice Operations Manager

Practice Administrator - AT MEDICS - Queens Road Surgery

(2013-07 - 2014-07)

Supported the Regional Manager in ensuring the smooth running of the practice.

• Services to patients, evaluate service in line with best practice guidelines (eg. CQC)
• Implement staff appraisals procedures; recording absences and sickness
• Co-ordinated a teamwork approach to deliver Qof target outcomes
• Support reception team and to delegate tasks appropriately. Forecast Practice staff training needs , organise and co-ordinate in-house training, ensure induction of all new staff.
• Booking of Locums and organise GP/clinical staff rotas to maximise use of available clinical time
• Co-ordinate agendas, take minutes and attend monthly Practice meetings, implement action and attend other meetings as appropriate (eg. Locality, council of members, IHL)
• Submit monthly PPAs, Enhanced service claims, Clinical significant events, Prescribing Audits
• Pensions and Payroll administration

Medical Administrator/HCA (TUPED) - Medics/Hurley Group

(2009-06 - 2012-12)

• Lead in training new and existing staff members
• Manage Incoming hospital correspondences via docman and Choose and book referrals.
• IT trainer for reception staff and Locum Clinical staff
• Responsible for maintaining adequate stationery and clinical supplies
• Supervised accurate disposal of clinical and domestic waste, making sure clinical and admin staff adhered to infection control and health and safety polices.
• Support the Practice Manager for QoF targets and assist in other areas needed when requested
• General office duties; smartcard requests; template management; prepared invoices for the accounts dept.
• Provide support to the clinical teams and stocking of clinical rooms
• Provide HCA duties; venepuncture, BP checks, New patient checks and Flu vaccines

HND - Health and Social Care Management (2017)

Certificate - Care Certificate - Blue Stream Academy (2018)

Certificate - Contraception for HCA's - City University of London (2018)

Certificate - Practice Management development programme (2015)

Certificate - Basic life support training (2016)

Certificate - Spirometry (2012)

Certificate - Smoking cessation level 2 Advisor (2008)

Certificate - Phlebotomy Level 2 - Phlebotomy Training Services - London (2011-09)

AMSPAR Diploma - Medical Reception and Administration (2007-09)

Certificate of Merit - Supervisory Management - University of The West Indies - School of Continuing Studies (1998-07)

Certificate of Merit - Computer Studies- Advanced Networking, Lotus and Word Processing for Business Applications - University of The West Indies - School of Continuing Studies (1997-06)

Certificate - Receptionist Duties and Customer Relations: Customer Service - The Career Place - Jamaica (1997)

GCSE - Covenant Christian Academy High School – Jamaica (1996)

GCE O'Levels