Faizan Iqbal

First-Class Computer Networks & Security graduate currently completing the CompTIA A+ certification, with hands-on experience diagnosing faults, escalating technical issues and supporting end users within a highly regulated, fast-paced environment. Comfortable managing conflicting priorities, communicating clearly with technical and non-technical stakeholders, and following strict technical and operational procedures. Strong foundation in networking, Windows-based systems, hardware troubleshooting and cyber security, seeking to develop a career in technical support and engineering.

Aviation Security Officer at Manchester Airport Group (MAG) (2024-03 – 2025-11)

• Operated and maintained advanced technical equipment, including 3D X-ray machines and body scanners, diagnosing faults and escalating hardware issues in line with technical SOPs — directly comparable to investigating and escalating customer-reported technical issues.
• Provided managers with timely, accurate second opinions during technical and operational escalations, supporting fast and effective issue resolution.
• Mentored and trained new colleagues on system operation and procedures, improving their technical competency and confidence.
• Monitored system and process performance data to identify bottlenecks, implementing proactive measures to improve efficiency.
• Ensured strict compliance with regulatory and technical procedures, contributing to operational reporting and continuous improvement initiatives.

Security Officer at New Concept (2022-02 – 2023-01)

• Managed day-to-day and emergency incidents, liaising with external services and supporting operational continuity.
• Assisted in mentoring new staff on systems and procedures, facilitating smooth workflow across operational areas.
• Contributed suggestions for process improvements while ensuring compliance with health and safety regulations.

Travel Agent at Dreams Travel and Money Transfer (2021-07 – 2021-09)

• Provided technical and customer support, resolving 98% of customer inquiries using company computer systems.
• Handled sensitive payment transactions and data with accuracy and discretion.
• Identified system and process improvements to increase operational efficiency and client satisfaction.

BSc (Hons) in Computer Networks & Security – University of Central Lancashire (2020 – 2023)

NVQ Level 3 in Information, Creativity & Technology – Blackburn College (2018 – 2020)