Fallon Reid

BSc Geography graduate with interest in real estate, conservation, and urban data analytics. Experienced in GIS, programming, and applied data projects, including financial AI tools and educational applications. Currently advancing skills in business data analytics and economics, supported by a technical self-learning portfolio, focused on urban systems, environmental analysis, and data-driven decision-making.

Junior Account Manager at Echo Promotions (2026-04 – Present)

• Delivered face-to-face sales in a fast-paced, target-driven environment, building strong rapport with customers and tailoring conversations to individual needs to drive conversions.
• Represented client brands directly in the field, maintaining a confident, professional and approachable presence while delivering a high standard of customer experience.
• Managed the full customer journey from initial approach and needs identification through to objection handling, closing and completing customer applications.
• Conducted interviews with prospective candidates, assessing communication skills, attitude and suitability while providing a positive and professional first impression of the business.
• Trained and mentored new team members in sales techniques, customer engagement and communication, supporting their development and performance in the field.
• Progressed into leadership responsibilities, including recruiting and developing my own team, coaching individuals and contributing to an energetic, high-performance sales culture.

Receptionist/Lifeguard at David Lloyd Leisure (2024-09 – 2026-07)

• Ensured safety and managed risks in high-responsibility environments to protect participants.
• Maintained compliance with health, safety, and safeguarding regulations to uphold standards and ensure welfare.
• Performed rescue and first-aid operations as required, administering medical assistance to minimise injury.
• Carried out routine inspections of rescue equipment, guaranteeing readiness for emergency responses.
• Responded to incidents calmly, applying structured problem-solving.
• Communicated effectively with staff, parents, and customers to foster a collaborative and supportive environment.
• Optimised customer service by resolving issues quickly and courteously.

Tennis Competition Organiser & Referee at LTA (2021-01 – Present)

• Managed draw sheets, scorecards, and tournament data.
• Used digital systems for administration and event logistics.
• Ensured accurate record-keeping and regulatory compliance.
• Developed strong organisational and operational skills.
• Managed on-site event operations, overseeing staff and resolving issues promptly, to maintain high service standards.

BSc in Geography – University of Leeds (2027-05)