Reservation Agent - Cheval Collection Limited
(2025-01 - 2025-03)
- Handling bookings and reservations
- Managing cancellations and modifications
- Using reservation systems (RMS and Opera)
- Providing excellent customer service to enhance guest satisfaction
- Handling customer inquiries and reservations via phone, email, and online booking platforms
Customer Services Advisor and Sales Assistant - Hutchison 3G UK Limited (3 Network)
(2024-01 - 2024-12)
- Solving existing and new customers problems i.e. connection, coverage, invoicing, etc.
- Promoting and upselling 3 Network as well as all phones' products such as iPhone, Samsung, Google, etc.
- Assisting customers in transferring data from one phone to another
- Selling new phone fixed contracts for 3 Network, i.e. 1-3 years.
- Promoting and selling Phones, Tablets, Broadband, Watches, Laptops and Accessories.
- One of the highest achievers in the store for sales targets and awarded financial and gift bonus.
- Due to may language skills, I have offered translation to customers who cannot speak English, this is a key aspect to my job, given the multicultural background of customers.
Sales Assistant - Kurt Geiger / Carvela – Brent Cross Shopping Centre - Brent Cross Shopping Centre
(2022-09 - 2023-09)
- Met sales targets by selling shoes expensive and handbags.
- Ordered products for customers in-store and subsequently they pick up
- Liaised with my colleagues to ensure the store appearance was outstanding.
- Organised the stock room and dealt with deliveries accordingly.
- Regular customers would ask for me to assist then with their fashion needs.
- Did supervisory transaction as refunds and exchanges for customers.
Customer Services Representative - Boots – Wembley High Road - Wembley High Road
(2022-04 - 2022-08)
- Regularly assisted in cashier, taking cash and cashless payments
- Received deliveries and put out on shop floor for make-up, cosmetics, creams, perfumes, baby sections, vitamins, etc.
- Cashed up at the end of working day plus checked inventory.
Head of Food and Beverage Services including Restaurant - Hotel Du Parc - Mulhouse, France
(2020-11 - 2021-11)
- Managed staff to ensure service for restaurant and food was delivered on time.
- Reported service performance figures to Management
Assistance Director for Food and Beverages - Palmeraie Palace Hotel - Marrakech, Morocco
(2012-10 - 2020-11)
Responsibilities: Management of food and beverage for 314 rooms
- Establish purchase requisitions on the required software.
- Working on database to manage guest arrivals and departures
- Manage customer complaints.
- Organize and schedule appointments and external tourist tours.
- F&B program preparation
- Prepare banquet orders for large groups.
- Ensured all VIPs requests were dealt with efficiently and effectively.
Event Manager - Golf Palace Hotel - Morocco
(2018-01 - 2020-12)
- Managed and coordinated various events, including conferences, meetings and wedding parties
- Oversaw event logistics, vendor coordination, and customer relations to ensure smooth execution.
- Collaborated with clients to tailor event experiences based on their requirements and budgets.
- Supervised event staff and ensured high-quality service delivery.
- Handled booking inquiries and managed schedules for multiple events simultaneously.
