Fareedah Miah

Friendly, professional and customer-focused individual with hands-on experience in front-of-house, reception and administrative roles within a busy hotel environment. Confident welcoming guests, managing bookings and resolving enquiries efficiently in fast-paced settings, with strong Microsoft Office and digital booking system skills. Known for accuracy, clear communication and a calm, solutions-focused approach, with a proven record of maintaining high customer service standards while supporting wider team operations.

Trainee - Ingeus RESTART Programme - London

(2025-01)

Undertaking a structured employability programme to strengthen workplace and customer service skills through employer-led workshops.

• Developing communication, teamwork and problem-solving skills, alongside professional workplace practices.
• Working with employment advisers to identify suitable career opportunities and set achievable employment goals.
• Building confidence in customer interactions, interview technique and workplace expectations.
• Demonstrating a consistent commitment to continuous learning and professional development.

Receptionist - Thistle Hotel, London - London

(2024-01 - 2024-12)

Delivered a welcoming, professional front-of-house service, creating a positive first impression for every guest.

• Managed guest check-ins, check-outs, reservations and booking amendments using hotel management systems.
• Handled telephone, email and face-to-face enquiries promptly, providing accurate information and resolving customer queries.
• Resolved guest concerns professionally and proactively, maintaining consistently high satisfaction levels.
• Provided administrative support including data entry, filing and maintenance of accurate guest records.
• Collaborated with housekeeping, maintenance and management teams to ensure smooth, efficient daily operations.
• Achieved 100% accuracy in guest record management and administrative documentation, helping minimise booking errors.
• Consistently praised by guests and management for excellent customer service and clear, efficient communication during busy periods.

Business Administration - Digital College

Level 2 - Food Safety

Level 2 - Health & Safety