Farhan Chaudry

Strategic UAT & Test Manager with 20 years' experience leading large-scale digital transformation across telecoms, media, payments, CRM, billing, and customer platforms. Specialist in business-led UAT, end-to-end quality governance, and cross-functional delivery for complex, multi-vendor ecosystems. Expert in defining UAT strategy, frameworks, standards and governance, coordinating execution across business teams, product owners, SMEs, technical leads and third-party vendors.

Proven ability to translate business requirements into clear acceptance criteria, robust test scenarios, and structured execution plans that ensure solutions are fit for purpose, intuitive, and operationally ready. Recognised for strong stakeholder influence, calm leadership during high-pressure release cycles, and a pragmatic, data-driven approach to risk and readiness. Experienced in driving continuous improvement in UAT processes, tooling, automation and AI-enabled efficiencies.

Adept at delivering quality outcomes across Agile, Waterfall and Hybrid delivery models.

Test and Trial/UAT Manager/Lead - British Sky Broadcasting (BSkyB) - Osterley

(2015-11 - 2025-12)

Led E2E testing and Trials/UAT across major UK, ROI, and Italy programmes covering Mobile, Broadband, Fixed Line, TV and Digital portfolios. Ensured delivered solutions met business needs, usability expectations, and operational readiness.

• Defined and owned UAT strategy, frameworks, standards and governance across major transformation programmes covering Mobile, Broadband, Fixed Line, TV and Digital platforms.
• Planned and managed UAT phases including scope, timelines, environments, data, resourcing and dependencies, ensuring readiness across multiple workstreams.
• Partnered with business stakeholders to translate requirements into acceptance criteria, prioritise scope and validate end-to-end test scenarios.
• Coordinated UAT execution across business testers, SMEs, product owners, delivery teams, operational teams and third-party vendors, ensuring alignment and structured execution.
• Facilitated UAT workshops, walkthroughs and execution sessions to ensure clarity, consistency and high-quality outcomes.
• Acted as the central governance point, enforcing robust entry and exit criteria before release.
• Owned the defect management process across E2E Test and UAT phases, defining workflows and governance for internal and vendor teams.
• Led daily defect triage, prioritisation and resolution tracking, ensuring timely fixes and retesting.
• Produced UAT progress reporting, dashboards, defect metrics and readiness assessments for senior stakeholders to support confident go-live decisions.
• Ensured delivered solutions were intuitive, customer-ready and operationally viable, identifying usability issues, process gaps and change impacts early.
• Validated end-to-end customer journeys across digital platforms, CRM, billing, supply chain, OSS, network and payment systems.
• Led UAT for the launch of Sky Mobile's MVNO, validating digital journeys, customer management, provisioning, fraud, risk, supply chain and network integration.
• Directed UAT for a 3-year migration of 3M+ mobile subscriptions to a new network, covering data, voice, messaging, OCS, eSIM, billing and digital platforms.
• Managed UAT for Broadband and TV launches including FTTP/VoIP, SoGEA, SoGFast, Sky Glass, VOD and subscription services.
• Administered JIRA including workflow design, dashboards and reporting.
• Contributed to automation and AI-enabled efficiencies to optimise test planning, execution and reporting.
• Drove continuous improvement in UAT processes, documentation, tooling and ways of working.

UAT Lead - Carphone Warehouse (CPW) - North Acton

(2015-11 - 2015-05)

Supported UAT delivery for Project Pluto, launching a new MVNO platform enabling customers to manage mobile services via digital and app.

• Defined scope to support planning and resourcing for UAT phases including resource allocation.
• Planned UAT phases including resource allocation and execution timelines.
• Designed and implemented defect management processes and reporting frameworks. Led defect triage sessions.
• Validated end-to-end business processes, system capabilities, and customer journeys. Working closely with product owners and SMEs for sign-off.
• Validated digital and app functionality, accreditation, payments, billing, supply chain and customer management platform.
• Ensured E2E product mapping from POS to invoice generation.
• Managed UAT environment and data requirements and supported production validation for Stakeholder confidence.

Lead Test Analyst (Contract) - British Broadcasting Corporation (BBC) - White City

(2015-06 - 2015-10)

Delivered testing for SAP SuccessFactors Learning module rollout to 20,000+ employees.

• Planned and executed test activities aligned to business priorities.
• Validated business processes, configuration, and multi-device compatibility.
• Supported accessibility testing and international user requirements.
• Provided post-go-live support including live testing and change validation.
• Supported UAT sessions to enhance Stakeholder confidence.

Lead Test Analyst (Contract) - British Sky Broadcasting (BSkyB) - Osterley

(2013-01 - 2014-12)

Fixed line and Broadband migrations

Lead UAT Analyst (Contract) - Barclays Wealth - Canary Wharf

(2010-01 - 2013-12)

Microsoft Dynamics Implementation and Migrations

Lead Test Analyst (Contract) - TalkTalk Group Plc (Patni Computer Systems) - North Acton

(2007-01 - 2010-12)

Broadband and Fixed Line, New CRM and Billing applications including middleware and Network

Senior Test Analyst (Contract) - T-Systems - Borehamwood

(2006-01 - 2007-12)

Census questionnaire project

Senior Test Analyst (Contract) - SunGard Sherwood Systems - Guilford

(2005-01 - 2006-12)

Defra programme

Computing & Mathematics - University of North London

Microsoft Certified Systems Engineering - JOSKOS Kings Cross