Farhana Begum

A dedicated and reliable individual seeking a cleaning position to utilise strong attention to detail, a positive work ethic, and a commitment to maintaining a clean and tidy environment. While I may not have direct professional experience, I am quick to learn, adaptable, and eager to develop new skills. I take pride in creating a safe, organised, and welcoming space for both clients and colleagues, and I am motivated to contribute to the smooth operation of any facility.

Cleaner - Seddon

(2025-01 - 2026-01)

• Clean Toilets
• Polish Furniture
• Dispose of waste
• Safe use of chemicals
• Hoover
• Mopping

Customer Service Agent – Online Amazon & eBay - UK GIFT & SOUVENIR LIMITED

(2017-01 - 2020-12)

• Utilised effective communication methods to address customer queries and concerns via various channels, including phone, email, web chat, and social media, showcasing the ability to engage and interact positively.
• Applied sales expertise in promoting products, processing transactions, and managing payments, demonstrating a strong understanding of financial transactions and attention to detail.
• Checked and ensured product availability, exhibiting organisational skills in monitoring, and maintaining stock levels, a transferable skill applicable to healthcare settings for resource management.
• Handled customer complaints efficiently and effectively, demonstrating conflict resolution skills and the ability to manage challenging situations, vital in healthcare for addressing patient concerns.
• Maintained a customer-centric approach by addressing customer questions and concerns, transferring the focus on patient well-being and satisfaction to the healthcare context.
• Collaborated with internal teams, such as the complaints team, to resolve issues, showcasing teamwork skills that can contribute positively to a healthcare team-oriented environment.

Retail Assistant - TOTAL THINK SUPERMARKET

(2009-01 - 2013-12)

• Welcomed customers warmly, demonstrating excellent interpersonal skills and the ability to create a positive and welcoming environment, transferable to patient care.
• Provided customers with advice on products and assisted in locating specific items, showcasing the ability to offer guidance and support, relevant in healthcare for patient education and assistance.
• Operated the till, managed cash, and card transactions, illustrating proficiency in financial transactions. a transferable skill important in healthcare settings for managing patient records.
• Sorted and replenished stock, exhibiting organisational and inventory management skills that apply to maintaining medical supplies and equipment in healthcare.
• Maintained a tidy shop floor and adhered to health and safety regulations, emphasising a commitment to safety and hygiene, crucial in healthcare for patient well-being.
• Collaborated with colleagues to ensure smooth store operations, showcasing teamwork skills that are transferable to a healthcare environment where collaboration among healthcare professionals is essential.

BA Honours - Health Care Management - Arden University Birmingham (2023-01)

HND - Health & Social Care - Central Bedfordshire College (2020-01)

Diploma - IT Skills (ITQ) - South & City College (2017-01)

Functional Skills - ESOL English & Mathematics - South & City College (2015-01)