Outreach Administration Volunteer - SMART WORKS
(2026-06)
- Manage client onboarding administration and communications.
- Respond to client and referral partner enquiries via telephone and email.
- Maintain confidential client records and databases.
- Coordinate appointments, workshops and outreach activities.
- Support operational administration and inbox management.
- Ensure accurate data entry and compliance with GDPR.
- Work collaboratively with colleagues to deliver an efficient and high-quality service.
Health & Wellbeing Coach Practitioner - THRIVE TRIBE – NHS England
(2023-01 - 2024-12)
- Conducted telephone assessments to determine participant suitability.
- Registered and onboarded participants onto NHS health programmes.
- Delivered one-to-one and group health coaching sessions.
- Built positive relationships that encouraged long-term engagement.
- Supported participants using motivational interviewing and behaviour change techniques.
- Scheduled appointments and managed programme attendance.
- Maintained accurate electronic records using Microsoft Dynamics and Basecamp.
- Responded to enquiries by telephone, email and text message.
- Worked collaboratively with multidisciplinary teams to achieve KPIs and service standards.
- Maintained confidentiality while complying with GDPR and safeguarding requirements.
Befriending Coordinator - BEFRIEND CHARITY
(2022-01 - 2023-12)
- Coordinated referrals and participant onboarding.
- Matched clients with suitable volunteers.
- Conducted assessments and service reviews.
- Managed safeguarding concerns appropriately.
- Maintained accurate CRM records.
- Liaised with external organisations and healthcare professionals.
- Ensured clients received ongoing support throughout their journey.
Administrator - BEFRIEND CHARITY
(2020-01 - 2021-12)
- First point of contact for telephone, email and face-to-face enquiries.
- Responded professionally to questions, concerns and complaints.
- Maintained CRM databases and volunteer records.
- Processed volunteer applications and referrals.
- Produced reports and service documentation.
- Supported daily operational activities.
- Maintained confidential records and ensured GDPR compliance.
Social Prescribing Link Worker - AGE UK HARROW
(2019-01 - 2020-12)
- Conducted holistic wellbeing assessments.
- Developed personalised support plans.
- Signposted clients to local community services.
- Built relationships with Primary Care Networks and voluntary organisations.
- Maintained detailed client records and case notes.
Befriending Officer - AGE UK HARROW
(2015-01 - 2019-12)
- Coordinated volunteer recruitment and supervision.
- Managed referrals and client matching.
- Built relationships with community organisations and funders.
- Produced monitoring reports and performance data.
- Promoted services through outreach activities.
- Supported programme development and continuous improvement.
