Farrah Farooq

Dedicated and customer focused retail professional with 6 years experience working in fast-paced sales environments. I have the proven ability to connect with diverse groups of people and am skilled at delivering friendly and efficient service at the registers. Other skills include processing high volume inventory, maintaining the shop floor and loss prevention awareness.

Health Care Assistant - Steppingstones services - Rochdale

(2019-01 - 2025-01)

• Clinical competency | wound care, infection control, administrating medication, writing out and reading personal medical reports, drawing out care plans and diet plans, translating clients behavior to external care teams, understanding of confidentiality
• Patient advocacy crisis management | supporting and representing patients ensuring that they receive quality care, and making sure I understand their rights as our clients, explaining diagnosis and delivering client safety
• Emotional intelligence | managing high stress environments, recognising patients pain and anxiety even in non verbal clients, building trust with vulnerable clients, de-escalating tense situations involving stressed family members
• Logistics | managing medical supplies, restocking and monitoring medical supplies and inventory

Retail Associate - Tk Maxx - Oldham

(2015-01 - 2019-01)

• Customer service: Greeting customers, answering inquiries, resolving issues with a positive attitude
• Communication: Interacting efficiently with shoppers, team members and management
• Adaptability: Thriving in a fast paced, rapidly changing off price retail environment
• Organisation and merchandising: Sorting, sizing and neatly displaying a constant stream of new inventory
• Cash handling: Operating registers quickly and accurately for purchases, returns and exchanges

BSC - Counselling and Psychotherapy - University of Salford