Farrah Kimpton

Friendly and reliable customer service professional with over 10 years of experience in retail and hospitality, including my current role at Waitrose, where I consistently deliver excellent customer service in a fast-paced environment. Experienced in maintaining high standards of cleanliness, organisation, and food handling, with a strong focus on creating positive experiences for customers of all ages. I am a friendly and supportive team player with a natural ability to build positive relationships with customers and colleagues, helping to create a welcoming and inclusive environment.

I am now seeking a career change into childcare or children's activities, where I can transfer my customer service and hospitality experience into a role supporting children and families.

Customer Service Assistant - Waitrose & Partners - Parsons Green

(2018-11)

During my time at Waitrose Parsons Green, I have gained experience across multiple departments, including tills, bakery, replenishment, ecommerce, and operations. This has enabled me to develop strong customer service, teamwork, and organisational skills, while supporting colleagues and adapting to changing operational needs.

• Specialised bakery partner responsible for baking fresh breads and pastries daily to meet consumer demands, whilst ensuring food safety standards are maintained
• Manage twelve self-checkout tills providing friendly and patient support to customers of all ages, ensuring a positive shopping experience and resolving queries effectively
• Handle the customer service desk, responding to customer complaints and handling queries
• Compliance trained to ensure products are in date and in line with quality standards, whilst ensuring the relevant paperwork is correctly signed

Squad Member - Pizza Storm - Wandsworth

(2016-09 - 2017-11)

• Took customer orders both in-person and via phone, ensuring accuracy and friendly service
• Prepared and cooked a variety of pizzas and sides to order, following food safety and quality standards
• Handled cash and card payments at the till, providing efficient and accurate transactions
• Maintained a clean and hygienic working environment, including regular cleaning of food prep areas and equipment
• Monitored and managed stock levels, including receiving deliveries, rotating inventory, and reporting shortages

Childcare Support - Family & Friends

• Assisted with caring for children during school holidays and weekends
• Supported children with activities, meals, and daily routines

GCSE - Hurlingham and Chelsea Secondary School (2007-09 - 2012-07)