Ward Administrator - NHS Northern General Hospital Sheffield - Sheffield
(2025-11-01)
Ward Administrator - NHS Northern General Hospital Sheffield - Sheffield
(2025-05-20 - 2025-09-31)
- Welcome patients to the ward in a pleasant, tactful manner and deal with enquiries including at times where there may be barriers to understanding
- Support nursing staff and consultants in providing accurate bed state information by monitoring and updating the EPR system and ensuring data entry is accurate, timely and correct
- Input accurate information, in collaboration with the nursing team, onto the EPR ensuring timely recording of admissions, discharges and transfers on system and in the unit book where applicable, ensuring patients are allocated to the appropriate specialty register and Consultant
- Initiate changes as required for accurate data entry onto EPR of patient status
- Assist with patient flow where appropriate under advice from the nurse in charge and keep the white board up to date
- Assist the nursing staff in a daily review and update of all patients' estimated date of discharge (EDD)
- Use of Pinpoint for tracing of notes
- Deal with frequent telephone and desk enquiries courteously and efficiently ensuring messages are relayed or recorded and any issues are resolved
- Ensure patient notes/results are available and prepared for ward rounds with all contents filed securely
- Ensure case notes are collected from Medical Records/other departments and requested from other hospitals as required ensuring notes are prepared and available for all new admissions
- Ensure all case notes are available for Inpatient/Day case attendance/Ambulatory Care
- Ensure general tidiness and security of case notes before despatching to other departments/secretaries and discharge summaries are filed and copied to GPs
- Telephone liaison with departments to support timely investigations, appointments and discharge arrangements
- Arrange outpatient appointments for patients on discharge, or for other follow up treatment and investigations with appropriate transport arrangements
- Assist in reviewing patient's needs regarding transport requirements
- Provide an administrative service to the ward including faxing, copying and organisation of mail
- Ensure follow up appointment should be booked according to consultant
Clerical Officer - NHS Northern General Hospital Sheffield - Sheffield
(2024-09-12 - 2025-03-14)
- Provide reception service to patients (including admitting, departing and updating outcome of appointments)
- Preparation for clinics, including tracking, locating requesting & collecting notes and promptly tracking and returning notes back to Medical Records after use
- Telephone patients to remind them of the appointment they have booked and what type of appointment it is
- Contact patients to arrange/book outpatient face-face, telephone and video consultations, updating these on the trust EPR system
- Undertake administration functions for the department, such as scanning, telephone messages, ambulance and clinic/day case bookings, text reminders, filing in patient notes, generic email (writing and reply), incoming post and small parts deliveries
- Undertake accurate recording/inputting and amending of data and new referral input within Trust information systems
- Communicate effectively with the use of tact and diplomacy and seek to overcome barriers to effective communication using multiple communication methods, such as email, telephone, reception duties
- Assist and support the development and training of new team members
- Undertake effective prioritisation of own workload and the coordination of activities/duties related to the role
- Adhere to all Trust and Departmental Policies and Procedures to promote a professional and happy environment conducive to high customer satisfaction and staff morale
Ward Administrator - NHS Northern General Hospital Sheffield - Sheffield
(2024-07-01 - 2025-08-16)
- Welcome patients to the ward in a pleasant, tactful manner and deal with enquiries including at times where there may be barriers to understanding
- Support nursing staff and consultants in providing accurate bed state information by monitoring and updating the EPR system and ensuring data entry is accurate, timely and correct
- Input accurate information, in collaboration with the nursing team, onto the EPR (patient centre/Lorenzo) ensuring timely recording of admissions, discharges and transfers on system and in the unit book where applicable, ensuring patients are allocated to the appropriate specialty register and Consultant
- Initiate changes as required for accurate data entry onto EPR of patient status
- Assist with patient flow where appropriate under advice from the nurse in charge and keep the white board up to date
- Assist the nursing staff in a daily review and update of all patients' estimated date of discharge (EDD)
- Use of Pinpoint for tracing of notes
- Deal with frequent telephone and desk enquiries courteously and efficiently ensuring messages are relayed or recorded and any issues are resolved
- Ensure patient notes/results are available and prepared for ward rounds with all contents filed securely
- Ensure case notes are collected from Medical Records/other departments and requested from other hospitals as required ensuring notes are prepared and available for all new admissions
- Ensure all case notes are available for Inpatient/Day case attendance/Ambulatory Care
- Ensure general tidiness and security of case notes before despatching to other departments/secretaries and discharge summaries are filed and copied to GPs
- Telephone liaison with departments to support timely investigations, appointments and discharge arrangements
- Arrange outpatient appointments for patients on discharge, or for other follow up treatment and investigations with appropriate transport arrangements
- Assist in reviewing patient's needs regarding transport requirements
- Provide an administrative service to the ward including faxing, copying and organisation of mail
- Assist as required to keep the ward staffing board up to date
- Work closely with housekeepers regarding ordering & access to supplies of equipment
- Ensure the requisitioning of all stock and stationery according to stock levels
- Contribute to the reporting of faulty equipment and problem solving
- Maintain a safe working environment ensuring the adherence to Trust policies and procedures
- Undertake mandatory training to have the ability to deal with conflict resolution, distressing or emotional circumstances and report to the sister/Nurse in Charge any issues which may be unsafe, unclear or cause concern
- Ensure emergency situations are responded to appropriately by using emergency bleep as required and relaying accurate details of incident
Receptionist/Admin - NHS Learning Hub, Sheffield Children Hospital - Sheffield
(2024-01-10 - 2024-06-30)
- Opening the training centre, supporting the setting up of rooms, interactive information boards and hospitality services
- Admitting attendance into the building and ensuring they are recorded on site in line with fire safety procedures
- Preparing pre-course resources and ensuring attendance lists are captured for mandatory recording purposes
- Covering reception and dealing with public face to face, and help them in their queries, responding to phone calls and emails
- Scanning documents, arranging properly in files, shredding documents
- Arranging room booking, booking meeting rooms and discussing room options
- Receiving, and sorting daily mails and deliveries
- Ordering necessary supplies
Receptionist/Administration Volunteer - Voluntary Action Sheffield - Sheffield, UK
- Covering the reception of a very busy office building, predominantly containing charities and community organisations
- Arranging room bookings, booking meeting rooms and discussing room options
- Making sure rooms are tidy and accessible, and keeping check they get refreshment in break
- Communicating with the public and helping problem solve; often dealing with customers in high stress and sensitive situations and dealing with these interactions calmly and professionally
- Receiving, sorting and distributing daily mail and deliveries
- Ensuring the reception area is tidy, presentable, and well-stocked with necessary stationery and materials (such as pen, forms, and brochures)
- Answering incoming calls, screening them, and forwarding them to the relevant individuals
- Offering basic and accurate information to guests in person and via phone or email
- Adding client registration forms to the database and arranging meetings as an admin volunteer
