Service Desk Support / Technical Support - BT - Birmingham 3 snow hill
(2026-03)
- Provide first-line technical support to users, diagnosing and resolving hardware, software, and system-related issues.
- Log, track, prioritise, and update incidents and service requests using IT service management (ITSM) systems.
- Troubleshoot issues involving user accounts, access permissions, applications, connectivity, and basic network problems.
- Assist users with password resets, account access issues, system errors, and general IT queries.
- Perform fault finding and identify root causes of technical problems to deliver effective solutions.
- Escalate complex incidents to relevant technical teams while maintaining ownership and communication with users.
- Maintain accurate records of incidents, resolutions, and troubleshooting steps for future reference.
- Follow ITIL-based service desk processes to ensure efficient incident management and customer satisfaction.
- Support the setup, configuration, and maintenance of IT equipment and software applications.
- Communicate technical information clearly to both technical and non-technical users.
- Monitor outstanding tickets and follow up on ensure issues are resolved within agreed service levels.
- Protect confidential user information by following company security policies and data protection procedures.
- Work collaboratively with internal teams to improve service quality and reduce recurring issues.
Office Administrator - Vape Supplier Limited
(2025-04 - 2026-03)
- Managed daily office operations and attendance tracking, ensuring seamless workflows.
- Oversaw label printing, documentation, and improved process efficiency.
- Coordinated with multiple departments to support timely project delivery.
- Responded to internal and external queries, delivering high-quality administrative support.
- Implemented new filing system, enhancing record accessibility and security.
- Highlight: Maintained exceptional operational standards through targeted process enhancements.
IT Support Analyst - Halaooen IT Firm
(2024-12 - 2025-04)
- Delivered robust end-user IT support and analytical solutions for system issues.
- Designed and implemented automated scripts to boost system monitoring.
- Provided staff training on IT best practices and emerging technologies.
- Analysed database performance to inform strategic improvement.
- Collaborated with stakeholders to streamline incident response.
- Highlight: Developed and deployed scripts that reduced downtime and improved system reliability.
IT Customer Support Specialist - EE
(2024-05 - 2024-12)
- Delivered specialized IT support for client connectivity and technical issues.
- Managed internal documentation, label printing, and procurement activities.
- Coordinated meetings, improving team productivity and workflow.
- Monitored inventory levels, ensuring resource availability.
- Supported staff attendance management and contributed to office administration.
- Consistently exceeded monthly targets while strengthening team collaboration.
IT Customer Service Representative - Orbits Tech Solutions
(2023-07 - 2024-08)
- Assisted customers via multichannel support (phone, email, chat) adhering to SLAs.
- Conducted advanced troubleshooting and user training sessions.
- Led implementation of new software tools and prepared support materials.
- Documented recurring IT issues to build robust knowledge resources.
- Drove improvements in customer satisfaction, achieving 95% positive feedback.
- Twice awarded Employee of the Month and headed successful software rollouts for key clients.
Office Admin IT Support - Mavianto
(2022-01 - 2023-12)
- Diagnosed and resolved network, software, and hardware issues promptly.
- Streamlined support procedures to reduce average response times.
- Managed asset inventory and facilitated timely maintenance.
- Supported project teams with technical troubleshooting.
- Contributed to regular process reviews for continuous improvement.
- Enhanced service delivery by refining IT support processes.
Assistant Project Manager - Sixways Interiors
(2021-01 - 2022-12)
- Implemented structured management strategies to drive project efficiency.
- Proactively identified and resolved project challenges.
- Facilitated communication between stakeholders, improving transparency.
- Introduced tracking mechanisms for project milestones.
- Enhanced team engagement through regular feedback sessions.
- Boosted productivity by 40% through improved project tracking.
B2B Door-to-Door Sales Representative - EDF Energy/Solar
(2020-01 - 2021-12)
- Expanded B2B customer base through effective relationship management.
- Surpassed quarterly sales objectives consistently.
- Delivered presentations to secure high-value contracts.
- Built rapport with decision-makers to foster loyalty.
- Tracked sales metrics and provided market insight to management.
- Secured multiple high-value contracts exceeding targets.
Accounts Assistant - Sigma Chartered Accounts
(2019-01 - 2020-12)
- Managed financial records and payroll, ensuring compliance.
- Performed reconciliations and supported annual audits.
- Maintained meticulous documentation and addressed discrepancies.
- Processed invoices and handled accounts payable/receivable.
- Assisted accountants with data entry and reporting.
- Achieved flawless audit outcomes through precise recordkeeping.
Data Analyst (Placement) - Jaguar Land Rover
- Analysed workforce turnover data and produced actionable business reports.
- Utilised Power BI and Qlik for data visualisation and interpretation.
- Presented findings to senior management for strategic planning.
- Gathered and cleaned large datasets to improve reporting accuracy.
- Supported research initiatives to inform HR decisions.
- Delivered insights that shaped effective workforce planning.
Sales Associate - Jimmy CHOO, Selfridges
(2018-01 - 2019-12)
- Consistently achieved and exceeded sales targets.
- Provided premium customer service, building client relationships.
- Developed in-depth product knowledge to assist clientele.
- Coordinated with stockroom for efficient product restocking.
- Promoted brand values through excellent service.
- Recognised as top performer three quarters in a row.
Web Design Intern - Tata Consultancy Services (TCS)
(2018-01 - 2018-12)
- Designed web applications using ReactJS and MongoDB.
- Improved site usability, increasing visitor engagement.
- Assisted with front-end and back-end development tasks.
- Collaborated with cross-functional teams on project delivery.
- Tested prototypes and gathered feedback for further enhancement.
- Highlight: Built a prototype web app that increased retention by 30%.
