Director, Business Programs - Expedia Group
(2022-06 - 2026-09)
Promoted from Senior Strategic Business Programs Manager. Scope: up to four concurrent strategic programmes | matrix delivery teams to 50+ across Commercial, Product and Technology | sponsorship at President, SVP and VP level.
- Hotel Comp on Fees: selected in 2026 to take on a stalled multi-year commercial transformation. Challenged an unviable pilot position, used analytics and pricing to establish the viable population, rebuilt the delivery plan around launch requirements, and delivered the pilot.
- Delivery control: aligned senior Commercial, Product, Technology and Connectivity leaders, worked through system and connectivity constraints, closed an ownership gap, and used SteerCo to drive decisions, risks and dependencies through to launch.
- Programme recovery: recovered stalled Salesforce transformation across five Account Management areas; rolled out to 1,000+ Market Managers, cutting sales journey time by 5 minutes and delivering $5m benefit.
- Complete Partner View (CPV): Programme Manager, Jul 2025-Mar 2026. Led cross-business data transformation, defining a common partner-level hierarchy and 10 core attributes across Expedia's ecosystem to establish the foundation for a unified partner view across Hotels, Vacation Rentals and transport. Led scope refinement toward a smaller initial solution and evaluation of an external Master Data Management (MDM) solution.
- Delivery capability: created a programme playbook adopted by 10 PMs and ~100 across Commercial Operations. Built reusable reporting and executive-material tooling in Claude Code that cut preparation from days to hours.
VP, Senior Portfolio Manager, Group Transformation - HSBC
(2020-06 - 2022-06)
Commercial Banking Regulatory Portfolio. Scope: ~$240m annual budget | 7 regional leads, 3 portfolio managers, 12 programme managers.
- Owned portfolio health across financials, milestones and outcomes, dependencies, transformation adoption and governance for the global Commercial Banking regulatory landscape, including Open Banking, the Bounce Back Loan Scheme, Non-Financial Risk Optimisation, residual Brexit delivery and wider prudential and conduct change.
- Partnered MD-level stakeholders to build the executive portfolio view, surface delivery risk across programme dependencies, and strengthen control across the regulatory agenda.
- Portfolio standards lead and SME on plan management across Change Transformation; set governance and reporting standards for programmes across EPMO Group Transformation.
VP, Senior Programme & Project Manager, Group Transformation - HSBC
(2019-08 - 2020-05)
Non-Financial Risk Optimisation. Scope: ~$10m annual budget | 100+ resources across lines of business and countries.
- Led the senior PMO for the regulatory NFRO programme, owning governance, controls and methodology. Also Strategic Delivery Services Manager for the Enterprise PMO, advising on large-scale Group Transformation deliveries.
VP, Risk Brexit Deputy Programme Manager and Risk PMO Manager - HSBC
(2017-09 - 2019-07)
Scope: ~$26m budget | 100+ team | 5 dedicated programme managers.
- Set up the Risk Brexit PMO from scratch and owned every discipline: governance, financials, resourcing, reporting and artefacts. Upskilled subject-matter PMs into the function.
- Delivered the target operating model and the programme book of work end to end with Wholesale Credit Risk, Traded Risk, Group Analytics, Regulatory Compliance and IT, against a fixed regulatory deadline.
- Ran offsite workshops that surfaced issues ahead of the Brexit target date and refined the programme end state; set best practice and in-house methodology with the central Brexit team.
Senior PMO (Contract) - HSBC
(2016-08 - 2017-09)
FSA Data Distribution, Instruments & Pricing and Market Data.
- Owned the PMO across business case and budget, resource and headcount management, benefits tracking, quality assurance and programme artefacts.
AVP, Senior PMO Lead and PMO Manager, Investment Banking Change - Credit Suisse
(2014-09 - 2016-07)
- PMO manager for a strategic and a regulatory programme in Front Office Strategy and IB Change, owning a $50m business case and budget, resource and vendor management, benefits tracking and management reporting. Line-managed the PMO team and matrix-managed the programme managers across both programmes, onshore and offshore.
- Business Best Practice Standards stream lead: managed VP and AVP SMEs across the IB Change portfolio, ran current state assessments across 12 programmes and led the roll-out of the programme standards framework.
Business Management Analyst, Client Operations - HSBC
(2013-02 - 2014-08)
- Project lead for a global cross-product Strategic Clients initiative across asset class leads, regional operations heads and IT change, and for quarterly best practice framework testing.
Consultant / Senior Software Engineer - Accenture
(2008-02 - 2013-02)
- Programme management, business analysis and PMO roles for JPMorgan Investment Bank, Lloyds, Shell and BT, including Futures & Options PMO, Investment Bank Technology quality and Derivatives Core Processing.
- Implemented a release schedule and PTO solution that cut effort from weeks to an hour.
