Fathima Raiha
Dynamic and dedicated IT professional with 6 years of experience in Data Analysis and SQL Server support
Hire this person
Send a job offer directly to this candidate
About
Dynamic and dedicated IT professional with 6 years of experience, including 2 years in Data Analyst with expertise in Chat GPT, Copilot, SQL Server, Power BI. Known for resolving complex issues, improving database performance, and delivering excellent client service. Also brings 4 years of solid customer relationship management experience from the automotive industry, showcasing strong communication, coordination, and problem-solving skills.
Experience
Support Engineer at Wipro Technologies (2022-07 – 2024-10)
- Handled SQL Server database issues including performance tuning, data integrity, and backup/restore.
- Resolved more than 95% of Level 1 and Level 2 support tickets within SLA timelines.
- Provided 24/7 support coverage and coordinated with development teams to address system-level bugs.
- Maintained detailed documentation of issues and solutions to build a knowledge base.
Customer Relationship Executive at Ramani Nissan Pvt. Ltd. (2012-07 – 2016-10)
- Acted as a primary liaison between customers and the service/sales teams.
- Achieved high customer satisfaction scores through personalized service and prompt issue resolution.
- Maintained CRM records and followed up for repeat business and service renewals.
- Recognized for improving customer retention rate by 20% through proactive follow-ups.
Education
Master in Information System Management – Bharathiyar Univ (2013)
Bachelors in Computer Science – Bharathiyar Univ (2011)
