Customer service representative at First Direct Bank (2025-09 – Present)
- Responded to high volumes of customer enquiries via telephone and digital channels
- Supported customers with online banking services, product information and payment queries
- Resolved account and transaction issues efficiently and in line with internal procedures
Admin assistant at Ministry of Justice (2024-07 – 2025-03)
Admin assistant at Ministry of Justice (Brook Street) (2023-04 – 2024-07)
- Negotiated and resolved outstanding payment rates for unpaid fines related to criminal and civil offenses
- Handled public and internal inquiries via telephone with professionalism and efficiency
- Facilitated the transfer of legal documents to the appropriate courts
- Initiated enforcement actions to ensure the timely completion of daily account reconciliations
Legal assistant at Enact conveyancing (2022-10 – 2023-01)
- Worked with client lenders to offer re-mortgage products to customers
- Dealt with caseload management, overseeing the progress of re-mortgage transactions
- Adhering to deadlines and ensuring cases are completed in line with client specifics
- Liaised with customer services to ensure cases are dealt with effectively
Crew member at McDonalds (2022-02 – 2022-08)
- Worked cash register and supported kitchen operations
- Assisted with maintaining cleanliness in line with company standards
- Experienced in preparing food, drinks/desserts and supporting dining area when required
- Assisted with restocking and stock rotation ensuring minimum waste
- Responsible for store closing duties
Office administrator/receptionist at Office Angels (2021-08 – 2022-07)
- Provided excellent customer service by promptly answering and directing all incoming calls, reducing call waiting time by 20%
- Performed a variety of general admin tasks including handling cash and credit payments
- Maintained a hygienic and tidy reception area, creating a more approachable environment for clients
Customer assistant at M&S food (2021-11 – 2022-01)
- Helped customers select products according to individual requirements and preferences
- Effectively processed cash and card payments during busy shopping periods using tills
- Completed nightly waste checks, meeting minimum count targets
- Recommended and promoted seasonal products, increasing sales
Customer sales advisor (Kitchen/bathroom sales) at B&Q (2018-11 – 2021-05)
- Working with the measurements and information gathered to create sensible, beautiful, highly functional kitchen designs
- Contributed to weekly team targets, individually generating sales up to £13,500
- Reviewed project costs, budgets and adherence to schedules
Vacation scheme & Mentoring scheme at Walker Morris, Leeds (2021-12 – 2021-12)
- Completed a pitch to promote new legal tech
- Met with senior partners of the firm who offered key advice and guidance
- Successfully applied to the mentoring scheme and paired with a trainee solicitor
Legal assistant at Altaf Solicitors, Bradford (2020-01 – 2020-02)
- Assisted solicitors with reviewing and organising witness reports
- Provided administrative support for research and criminal proceedings
- Prepared court bundles and greeted clients
Peer assisted learning leader at University of Bradford (2020-09 – 2021-05)
- Engaged with first year law students and led activity-based sessions to facilitate a peer learning environment
- Volunteered to lead extra virtual sessions for students experiencing academic difficulty during the pandemic
- Certified Level 3 student mentor
Future leader as coach at Circl (2021-08 – 2021-11)
- Enhanced coaching and employability skills by attending a two-way leadership programme
- Worked with several other young leaders on the programme, increasing my confidence and developing my communication skills
- Learned new methods of interacting with other such as the 'corridor coaching' language and reflecting upon 'framing' the conversation
