System Specialist & eRoster Manager - Practice Plus Group
(2024-09)
Provided project support and operational implementation of designated Rosters within the Project.
- Data Gathering & System Implementation: Collect, analyze, and integrate workforce data to build e-roster units from scratch within the Allocate Optima system, ensuring accurate and efficient staff scheduling.
- Roster Creation & Optimization: Design and implement rota structures and activity schedules for each unit, utilizing auto-rostering algorithms and manual shift allocation (drag-and-drop functionality) to optimize staff distribution based on patterns and operational needs.
- Training & End-User Support: Conduct comprehensive training sessions for unit teams, ensuring they can confidently manage their rosters and operate the Allocate Optima system independently. Provide ongoing support for system users, ensuring smooth adoption and troubleshooting challenges.
- Complex Issue Resolution: Manage complicated system queries and resolve complex issues that arise within Allocate Optima, ensuring seamless system functionality and minimal disruption to operations.
- Team Management & Stakeholder Collaboration: Lead and support cross-functional teams, liaising with Heads of Healthcare, pathway leads, HR, IT, payroll, and recruitment to ensure that rostering solutions align with workforce policies and compliance requirements.
- Data Integrity & Compliance: Maintain accuracy, consistency, and compliance of system reference data across all healthcare sites, ensuring that roster creators can generate safe, efficient, and policy-compliant schedules.
- Performance Monitoring & Continuous Improvement: Review KPI reports to identify rostering inefficiencies, implementing process improvements for enhanced workforce management.
- Recommend and apply system updates, new feature deployments, and process optimizations to improve usability and scheduling accuracy.
- Service Reviews & System Development: Participate in monthly and quarterly service reviews with suppliers, ensuring system performance aligns with business objectives and operational requirements.
- Designed and implemented new roster structures that improved scheduling efficiency and reduced conflicts across multiple units.
- Developed training programs that increased end-user confidence and system adoption, ensuring teams could effectively manage their own rosters.
- Resolved complex system issues within Allocate Optima, ensuring seamless rostering operations with minimal downtime.
- Improved data accuracy and system functionality, enhancing workforce planning and staff allocation strategies.
eRoster Project Implementation Specialist - Moorfields
(2023-08 - 2024-09)
Provided project support and operational implementation of designated Rosters within the Project.
- Implementing Allocate Software HealthRoster and Selfbooking with Bank Partners by making sure the staff that are bank and substantive all have the right skills attached, making sure their contracts are correct.
- Training sessions held to train staff on healthroster and self booking.
StaffDirect (247) Implementation Specialist Consultant - RLDatix
(2023-02 - 2023-08)
Provided project support and operational implementation of designated workstreams within the Project.
- Implementing Allocate Software's HealthRoster and StaffDirect product suites across a range of NHS clients. Currently focussing on the delivery of StaffDirect within UK Client Services.
- Managing all support on Client Site during initial implementation including reviewing data requirements, delivering all training to both project and operational teams, investigating and resolving product issues and presenting feedback to Clinical Leads and Executive teams on completion of the Implementation.
eRostering Project Implementer Specialist - Chelsea & Westminster Trust
(2021-08 - 2022-08)
Provided project support and operational implementation of designated workstreams within the Project.
- Ensured all medics modules of the eRostering system were implemented across all medics staff groups within the Trust (approximately 550 consultants and 700 junior/trainee doctors), according to the agreed project plan and within budget under the jurisdiction of the Project Manager.
- Took on responsibility for the analysis of complex shifts patterns using demand patterns, service plans and activity profiles. Created rules to make the roster was as safe to work, maintained and supported individual end user requirements to fit in with the eRostering system and its roll out. Provided leadership with the guidance throughout the whole process.
- Trained operational and clinical leads as well as consultants and junior/trainee doctors on how to use healthroster and manage their rotas, this included add in unavailability's, making changes to work times and locations, cancelling and swapping shifts where needed.
- Solved problems by comparing the templates provided by the department for the consultant and junior/trainee doctors' to that which was uploaded on eRota by workforce. Identified and raised discrepancies in the patterns and suggested potential amendments to resolve this. Once the discrepancies were addressed, approved and compliant, the new template was then implemented and rolled out.
- Facilitated specific programme tasks as delegated by the eRostering Project Manager, to ensure that key milestones and outputs within the project plan were achieved and that risks were identified and managed appropriately.
- Diagnosed and rectified software issues, reported any system interface issues to the project manager where necessary.
- Provided first and second line support to users of the software to ensure that the systems was used to its full potential.
- Responsibility taken of scheduling an individual work-plan to implement units over a rolling 8-week period and up-to-date diary, prioritising tasks effectively.
eRostering Manager - South London and Maudsley Trust
(2020-12 - 2021-08)
- Implementing E-Rostering project plans across the Trust to ensure a more efficient and effective workforce planning method is put in place. Logging system issues and product development requests with allocation using their portal.
- Building interpersonal relationships with various stakeholders through the transition of current workforce planning methods on to HealthRoster systems, plus assisting the associate HR Business Partners for Medical HR with rostering related projects, attending HR roster related meetings.
- Training managers and running training sessions for staff on HealthRoster, Safecare and Insight systems whilst also advising on HR policies that they must be aware of, working to improve the interface between both ESR system (payroll) and Healthroster to enable a timely transfer of data. Develop and maintain the NHSP interface. Conducting eRoster efficiency meetings with Ward/Unit managers and Clinical Service Leads across the Trust, thoroughly going through all aspects of their roster along wit
- Reporting regularly on workforce trends along with various ad-hoc reports requested by other departments across the Trust as well as responding to requests for information such as CQC, Freedom of Information (FOI), internal audit and NHSI/E
- Running payroll to ensure all staff are paid on time which also requires investigating and resolving any issues staff may have incurred regarding their pay. Liaising with the payroll and finance department to ensure the data collated is accurate and complete.
- Supporting the whole Trust with all issues related to HealthRoster and providing solutions to gain the best results, including advising and communicating process changes that would be required for effective roster practise to achieve sustained performance.
- Develop and manage systems, SafeCare interface, NHSP interface and configuring all Healthroster systems as per requirement eRostering Officer - South London and Maudsley Trust
(2020-06 - 2020-12)
- Attended and addressed to email and phone call queries.
- Resolved unavailability issues, by either cancelling or amending them.
- Created purple bars from demand templates.
- Amended shift
