Fatma Said

I am currently seeking employment. I am highly observant and detail-orientated, analytical, methodical, and logical in my approach, which I have developed during my studies in education and working with different companies. I have excellent communication skills which I have honed while working for the government bank National Savings & Investments.

I am a mature team worker and adaptable to all challenging situations. I can work well both in a team environment as well as using my own initiative. In addition, I find myself being able to work extremely well under pressure while adhering to strict deadlines.

• Creatively handled and solved complex client queries regarding numerous saving accounts
• Dealt with financial advisors and assisted them with detailed financial information according to firm policies and banking procedures
• Processed up to £4m bonds, saving certificates and accounts from retail investors
• Maintaining privacy and confidentiality of all sensitive and personally identifying information, as governed by Privacy Act and Freedom of Information Act
• Assisting in the development and improvement of client investment portfolios and processes
• Dealing with solicitor firms concerning bereavement claims and probate issues with the estate
• Promoting digital strategies and saving money for the firm
• Logging and escalating complaints while liaising with the complaints department

National 5 Administration