Fatusha Djassi

Friendly, hardworking and reliable hospitality professional with more than five years of experience delivering excellent customer service in busy restaurants, bars and customer-facing environments. Experienced in serving customers efficiently, handling cash, processing orders, resolving customer concerns and working under pressure while maintaining a positive attitude. I enjoy working as part of a team, thrive in fast-paced environments and take pride in providing every customer with a welcoming experience.

My strong work ethic, flexibility and willingness to learn allow me to adapt quickly and contribute positively from day one.

Hospitality Team Member at Restaurants & Bars (2019-10 – Present)

• Delivered outstanding customer service in fast-paced restaurants and bars while ensuring every guest received a friendly and welcoming experience.
• Took customer orders accurately and efficiently while maintaining excellent product knowledge.
• Served food and beverages professionally while ensuring customer satisfaction.
• Processed payments using POS systems and handled cash accurately.
• Worked effectively with kitchen and front-of-house teams during busy service periods.
• Maintained high standards of cleanliness, food hygiene and presentation.
• Responded quickly to customer requests and resolved issues professionally.
• Supported new team members and contributed to a positive team culture.

Student Support Officer at Global Learning Pathway (2024-03 – 2025-09)

• Delivered professional customer service to students from diverse cultural backgrounds.
• Managed enquiries both face-to-face and by telephone.
• Solved customer concerns calmly and efficiently.
• Organised administrative tasks while meeting deadlines.
• Built strong relationships through effective communication.

Retail Assistant at Primark (2018 – 2020)

• Delivered excellent customer service in a high-volume retail environment.
• Operated tills and processed transactions accurately.
• Assisted customers with enquiries and product information.
• Replenished stock and maintained shop floor presentation.
• Worked effectively within a busy team environment.

BSc in Global Business Management – Suffolk University (2023 – 2026)

ESOL, English & Mathematics – Cardiff and Vale College (2018 – 2021)