Trading Assistant - Sainsbury's - Ashford, UK
(2026-07)
- Consistently delivered exceptional service to 80+ customers per shift, maintaining a 95%+ customer satisfaction rating through proactive support, expert product knowledge, and tailored recommendations—directly driving repeat business and loyalty.
- Spearheaded efficient stock replenishment across multiple store zones, ensuring 99% on-shelf availability during peak hours; recognised for attention to detail and methodical approach under pressure.
- Conducted rigorous date and quality checks across fresh and grocery lines, slashing stock wastage by 30% and upholding strict food safety and compliance standards.
- Collaborated seamlessly with teams to exceed daily operational KPIs, adapting rapidly to high-paced retail demands and supporting store-wide sales initiatives.
Retail & Customer Service Associate - Boots - Gillingham, UK
(2024-07 - 2024-07)
- Championed customer service excellence for 40+ daily shoppers, expertly handling queries and complaints, and achieving 95%+ satisfaction scores.
- Orchestrated stock presentation and replenishment across 15+ departments including health and beauty, optimising product accessibility and visual merchandising to enhance sales.
- Rigorously performed daily quality audits, identifying and removing expired/damaged goods to deliver 100% quality control compliance.
- Supported team efforts to streamline operations, contributing to a 10% improvement in checkout efficiency during peak periods.
Sales & Customer Service Volunteer - Gillingham Street Angels charity shop - Chatham, UK
(2023-07 - 2023-08)
- Executed 50+ cash and card transactions per shift with absolute accuracy, maintaining error-free cash handling.
- Delivered warm, attentive service to 100+ customers daily, proactively identifying customer needs and driving sales through product recommendations.
- Maintained immaculate shop floor standards, ensuring displays were organised and fully stocked to maximise customer engagement and sales opportunities.
- Built strong rapport with diverse customers, elevating the store's welcoming reputation.
