Sep 2016 – Present: Infosys Ltd - E.ON IT UK - Technical Business Support Analyst
- Supporting bespoke applications used by the Generation business, handling second tier support queries is a fundamental aspect, however the full role is much varied;
- Incident Management, Problem Management, Knowledge Management, Service Management and Stakeholder Management
- Management of service reviews and external vendors
- Licence management
- Manage application upgrades/installs and all stages of the product lifecycle
- Migrate applications to Cloud based technologies
- Strategic Incident Manager (SIM).
Dec 2014 – Aug 2016: Leicestershire Partnership NHS Trust - Assistant Business Manager
- Provide effective support to the CHS Business Managers to ensure the delivery of the CHS Business agenda and to manage the business officers within the team.
- Deputise for the CHS Business Managers as and when required. The Business Team is responsible for contract management, performance analysis and reporting, business planning, estates, patient experience and service promotion.
- Support the Division in producing and analysing complex service data. Support service managers in understanding their data and developing performance management systems.
- Liaise with the Integrated Information Team to support and deliver the Data Quality Improvement Plan objectives for the CHS Division.
- Develop, design and build SharePoint sites for the CHS Division.
- Manage the CHS Business Team ensuring that regular supervision is undertaken with all staff, all mandatory training is up to date, annual reviews, ensuring they have clear objectives and a personal development plans, staff comply with all trust policies, procedures and protocols.
Sep 2012 – Dec 2014: PAREXEL Informatics – Associate Software Engineer
- Delivery of eCPS engineering and development builds, technical support throughout the project development lifecycle and further development of tools and applications to support the eCPS engineering delivery function
- Provide programming skills and expertise in the design and development of bespoke customer projects
- Software development languages and tools such as TIBCO, Java, JScript, VBScript, XML and SQL
April 2011 – July 2012: HP Enterprise Services – Technical Specialist
(Workplace 360(G) Public Sector account - BEH-MHT Trust in London)
- Citrix XenApp, XenDesktop, Microsoft App-V & Microsoft Med V
- Migrating the current solution from Windows XP to Windows 7
- Virtual environment, Networks, Windows Server 2003/2008 R2, Active Directory & Thin Clients
- Testing and migration of clients legacy apps to the new environment
June 2007 – April 2011: E.ON IS UK - Service Desk Analyst
- Supporting over 100 bespoke applications
- Creating & maintaining Active Directory objects
- Remote installations via Active Directory and SCCM
- Remote desktop application and operating system fixes
- Windows XP support
- Office 2007 support including Outlook, Word and Excel, also Access ‘97/2000/2003, Visio
- Creating and maintaining Outlook accounts with Exchange Server
- VPN Client support (CheckPointVPN)
- Wireless support (GPRS/3G/HSDPA & WiFi)
- Data encryption support (Utimaco SafeGuard)
- Citrix account administration
