Faye Jennings

Detail-oriented Accounts Payable and Finance Administrator with experience in AP processing, payroll administration, procurement, customer service, and operational support. Skilled in invoice and payment processing, SAP, Bankline, control reconciliation, reporting, and stakeholder management. Recognised for maintaining high levels of accuracy, meeting strict deadlines, and delivering excellent service in fast-paced environments.

Accounts Payable Administrator - United Utilities

(2025-06 - 2026-07)

Processed supplier invoices and payments within the Accounts Payable function, ensuring accuracy, compliance, and timely completion of financial activities.

• Processed supplier invoices, invoice uploads, non-order invoices, and payment transactions.
• Processed BACS, cheque, electronic, and incident payments in line with company procedures.
• Used SAP and Bankline to support payment processing and finance administration activities.
• Prepared daily reports and supported month-end reporting processes.
• Resolved supplier queries and invoice discrepancies while maintaining positive supplier relationships.

Payroll Administrator - Amey Business Services

(2025-01 - 2025-06)

Prepared and maintained master payroll spreadsheets for employees within the Transport Infrastructure Group (Area 7 – Pytchley and Rothersthorpe), ensuring accuracy and timely submission to payroll processing teams.

• Prepared payroll data for new starters, leavers, and employee changes.
• Reconciled allocation sheets, timesheets, Doforms, and rotas, identifying discrepancies.
• Maintained accurate payroll records and supported monthly payroll deadlines.
• Acted as a first point of contact for payroll-related queries from operations teams and supervisors.

Procurement & Commercial Administrator - Amey Business Services

(2022-11 - 2025-01)

Supported critical infrastructure maintenance operations through procurement, invoice administration, and commercial support activities.

• Raised purchase orders and completed goods receipting activities.
• Managed parked and blocked invoices and analysed aged debt reports to reduce outstanding balances and support KPI targets.
• Carried out quality assurance checks across P2P (Procure-to-Pay) and payment processes.
• Supported invoice dispute resolution and supplier relationship management.

Operations & Helpdesk Coordinator - Amey Business Services

(2019-04 - 2022-11)

Supported operational service delivery across Facilities Management, Utilities, Defence, Secure Infrastructure, and Local Government contracts.

• Scheduled operational resources to meet critical service requirements.
• Provided emergency out-of-hours helpdesk support and coordinated incident response.
• Maintained compliance with company policies, procedures, and service standards.
• Built effective relationships with internal and external stakeholders.

Customer Service & Scheduling Coordinator - Amey Business Services

(2017-07 - 2028-09)

Supported national smart meter and meter operating contracts for Npower and Scottish Power.

• Scheduled engineering resources to support national service delivery targets.
• Managed inbound and outbound customer communications.
• Built positive relationships with customers and client stakeholders.
• Contributed to improvements in customer service processes and call handling.

Customer Service Representative - IKEA

(2015-11 - 2017-07)

Worked across multiple departments within IKEA's customer service team, delivering a positive customer experience in a fast-paced retail environment.

• Provided excellent customer service and operated checkouts with accurate cash handling and reconciliation.
• Supported the returns desk and resolved customer issues in line with company policies.
• Handled in-store and online complaints using effective communication and de-escalation skills.
• Coordinated home delivery enquiries to ensure accurate and timely deliveries.

BSc (Hons) - Accounting and Finance with Foundation Degree - Liverpool John Moores University (2024)

A-Levels - Accounting and Finance, Textiles and Photography - Cronton Sixth Form College (2017)

GCSEs - 10 grade A*-C inc, Maths (B) and English (B) - Penketh High School (2015)