Barista & Café Assistant at Paxton House Café, Paxton House (2026-04 – Present)
- Prepare and serve a range of hot and cold drinks, including speciality coffees.
- Take customer orders, process payments, and provide friendly front-of-house service.
- Prepare and serve food items including cakes, sandwiches, and light lunches.
- Clear and clean tables, wash dishes, and maintain a clean and welcoming café environment.
- Restock supplies and assist with opening and closing procedures.
- Support the team during busy periods to ensure smooth day-to-day operations.
Temporary Retail Assistant at Berwick Garden Centre (2025-11 – 2026-04)
- Processed transactions accurately and provided front-of-house customer service.
- Responded to customer enquiries in person and over the phone.
- Maintained organised displays and ensured smooth daily operations.
- Supported different departments when required, demonstrating flexibility and teamwork.
Customer Advisor at Argos, Berwick-upon-Tweed (2024-11 – 2025-11)
- Managed click & collect orders, returns, and stock systems.
- Maintained accurate data entry and inventory records.
- Handled customer queries and resolved issues professionally.
- Appointed as Store Wellness Representative, supporting colleagues and maintaining communication standards.
Barista Maestro at Costa Coffee (2022-03 – 2024-11)
- Supervised shifts and supported daily store operations.
- Maintained accurate cash handling and end-of-day reconciliation.
- Trained and supported new team members.
- Delivered high standards of customer service in a fast-paced environment.
Pension Administrator at Webhelp (2021-02 – 2022-03)
- Managed sensitive pension and customer data with strict confidentiality.
- Processed administrative tasks accurately and efficiently.
- Handled inbound and outbound calls, providing clear and professional communication.
- Ensured compliance with GDPR and regulatory standards.
