Medical Secretary – ENT - Trinity Private Practice Management LTD - Remote
(2025-11)
Providing secretarial support to Five ENT surgeons.
- Consultant Diary Management
- Arranging consultations, admissions, request investigations, obtain test results and flag up any abnormal results
- Dealing with telephone/email and face to face enquires from patients, other hospitals, and practices
- Registering patients + booking patients onto theatre lists and booking Sleep Studies
- Dealing with telephone and email enquiries from patients/hospitals and Gp/Private practices
- Providing cover for members of the secretarial team during periods of sickness and annual leave
- Proactively helping each clinician develop their practice and increase their patient numbers and revenue
- Receiving all incoming and initiate outgoing emails and other forms of correspondence (including social media) in order to manage patient care and proper functioning of the secretarial service
- Taking payments for appointments & bookings, as required
- Liaising and arranging consultation appointments and meetings (to include the booking of rooms) as required
- Providing an efficient audio, copy typing and word processing service for the secretarial service as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums etc in an accurate and quality manner
- Establish and maintaining filing and administrative systems so that written or computer information is easily accessible and secure
- Retrieving medical records and assist in the completion of medical/insurance records
- Other clerical and administrative duties that would be normally associated with running a private medical secretarial service
- Assisting with the gathering of statistics and information when required
Senior Medical Secretary- Gastroenterology - London Digestive Centre/HCA UK - Welbeck Street, London
(2021-01 - 2026-11)
- Providing secretarial support to the Consultant
- Consultant Diary Management
- Arranging consultations, admissions, request investigations, obtain test results and flag up any abnormal results
- Ensure invoices are sent out, take payments, chase non-payments
- Supply insurance companies with typed reports of treatment undertaken/planned/claim forms as directed by the Consultant
- Deal with telephone/email and face to face enquires from patients, other hospitals, and practices
- Register patients, book appointments, procedures, and diagnostic tests
- Book procedures for Endoscopy, operating theatre, booking ad hoc theatre time and anaesthetist cover
- Booking pathologists and imaging equipment as consultant requests
- Work with the consultant to ensure that requested test results are forwarded to patients in a timely manner
- Ensure consultants are aware of any correspondences (post or email) that needs their attention
- Attending consultant clinic days, meeting and greeting patients
GP Administrator / Receptionist – PT - Chapel Street GP Surgery - Billericay Essex
(2019-06 - 2020-12)
- Making appointments and booking patients in when they arrive for their appointment in accordance with the practice appointment system and providing a friendly and helpful service to patients
- Ensuring the reception area is clean, tidy and welcoming
- Answering the telephones promptly ensuring all the in-coming lines are covered at all times
- Complying with the practice protocol for the issuing of prescriptions either electronically and / or printed on green scripts
- Registration of new patients including checking all details are correct and checking the appropriate identification
- Following protocol for emergency appointments and advising, when necessary, the right advice when someone needs urgent medical care
- Obtaining hospital results via post or email and making sure the doctors are aware and also scanning onto the system for the patients' records
- Dealing with queries from patients via email / letters and auctioning when requested
- Checking fridges in the nurses' rooms are at the right temperatures for storage of vaccines
- Maintaining confidentiality at all times with reference to patient records
- Liaising with the practice manager when required and following instructions when asked
- Issuing/extending medical certificates for patients when needed/requested
- Following all health and safety policies and procedures
- Liaising with care homes and paramedics/ police and social services
- Issuing medication reviews and regular blood test requests
- Referrals for 2ww's/imaging procedures/ community care and specialised departments
- Covering phones for 111 in COVID-19 Pandemic
Medical Secretary - London Urology Associates - Devonshire Street, London
(2019-03 - 2019-06)
- Dealing with telephone and email enquiries from patients, other hospitals, insurance companies and practices
- Ensuring clinics are prepared, paperwork is ready, desks tidy and computers are logged on
- Taking payments and creating receipts
- Leasing with other clinics and booking in ultrasounds, scans, minor surgeries
- Booking follow up appointments
- Creating clinic result letters from pre-typed documents returned by the dictation service
- Booking procedures for operating theatre, booking AD hoc theatre time and anaesthetist cover
- Working with consultants and ensuring they are aware of any correspondence that needs their attention
- Managing the practice email inbox and dealing with incoming post and scanning onto patients' records
- Other duties as required by the consultants and Managers
P/T Nursery Assistant - Seymour House Day Nursery - Witham Essex
(2018-01 - 2019-02)
- Responsible for the care of children under the age of 5 years. Looking out for the care and safety of the children whilst in the nursery
- Organising fun and educational activities daily
- Always taking care of the children personal needs
- The supervision of the children whilst in their rooms and whilst outdoors at play times
- Engaging in play with the children, as individuals or in group play
- Working alongside other nursery staff and attending staff meetings
- Serving lunch and snacks
- Changing children who are still in nappies and those who need toilet assistance/ accidents
- Assisting children who are potty training
- Keeping logs of the children's development and activities
- Undertaking domestic jobs around the setting
- Filling in accident report logs
- Using some Makaton with younger children who cannot talk
GP Administrator / Receptionist – Part Time - Oakwood Medical Centre - Oakwood, North London
(2013-09 - 2015-07)
- Using VISION system for booking and cancelling patient appointments
- Scanning of patient documents using DOCMAN
- Filing of medical records
- Answering the telephones
- Covering Reception when required
- Sending private emails for GP's
- Other duties as required by the Practice/ Reception Manager
Admissions Clerk - King Edward VII Hospital - London
(2006-01 - 2013-06)
- Handling telephone calls, internet/email and in-person inquiries from all referral sources, prospective residents, and families
- Secure handling and recording of important data regarding a patient's condition and his/her personal details
- Providing information about fees, working hours, directions and access and payment schedule to prospective residents and health insurance providers
- Communicating with Clinical Liaison to ensure financial approval for incoming residents and where necessary verifying insurance coverage for potential residents prior to admission approval, via communication with companies such as Aviva, Bupa, AXA, Pru Health and Norwich Union
- Assisting other personnel where necessary in the fulfilment of their duties
- The maintenance of admission guidelines by writing, updating, and recommending changes to admission criteria, policies, and procedures
- Admitting patients, maximising patient third-party benefits; orienting patients, relatives, and families to the hospital admissions process and information requirements
- Keeping patients, relatives, visitors, secretaries, and Doctor's informed by communicating admitting rules, regulations, policies, and procedures
- Screening of patients by comparing patient's condition to admission criteria; evaluating and accepting or rejecting patients; referring patients and family to other programs
