Front of House Staff
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My name is Faye and I am a student who studies psychology at Oxford Brookes University.
I have always enjoyed being around people and working with them which is why I have been working in the hospitality industry in the last five years or so. During my time in hospitality, it has given me the opportunity to be able to work well under pressure in a team environment.
This has developed my ability to meet the typical steps of service whilst being able to deliver positive guest service simultaneously with ease.
Front of House Staff at Mitchells & Butlers (2026-06 – 2026-08)
The Red Lion Oxford was a brilliant place for me to develop my skills in a more relaxed environment, allowing me to hone my guest service skills in a way that is less uptight and allowed breathing room for maximum guest interaction and experience. The fun, friendly, and upbeat atmosphere of The Red Lion made also developed my confidence in delivering a meaningful service, especially during high-paced periods.
Waiter at The Store Oxford (2025-05 – 2026-06)
The Store is a high-end hotel with an upscale restaurant, Treadwell, known for its casual luxury service and elevated dining experience. Since joining, I've refined my ability to deliver confident, professional service under pressure. I've developed skills in upselling premium menu items, managing large sections efficiently, and ensuring a smooth guest experience from start to finish.
My growing menu knowledge and attention to detail have helped me build strong guest rapport, resulting in consistent positive feedback. This role continues to enhance my teamwork, adaptability, and commitment to high service standards in a fast-paced, luxury environment.
Waiter at Branca (2024-03 – 2025-05)
Branca is a long-established independent restaurant known for its high standards and exceptional guest experience. Working here has strengthened a range of valuable, transferable skills for me. The fast-paced, high-expectation environment refined my ability to deliver friendly and professional service under pressure.
Managing large sections and navigating a split-level layout developed my efficiency, physical resilience, and multitasking skills. This role has also deepened my understanding of team dynamics, guest relations, and maintaining excellence during busy service periods.
Front of House Team Member at Cosy Club (2024-01 – 2024-03)
Cosy Club is a place that values delivering excellent service and catering to our guests where we try to create a warm and welcoming atmosphere for all of our guests whilst maintaining a certain level of quality with our service and attention to detail and our ability to work efficiently in a fast-paced atmosphere. Recently, this place has been hectic due to its popularity which has developed my ability to work under pressure in a busier environment and has enhanced my multitasking and problem-solving skills. Furthermore, it has improved my communication and interpersonal skills in terms of team collaboration and cooperation, which overall improves my service quality in general.
I believe that Cosy Club is an excellent place for me to develop my skills in conflict resolution and time management due to its busy nature.
Supervisor at GLUT (2023-09 – 2023-12)
Working here at GLUT has given me experience behind the bar. I would work on the floor and behind the bar. On the weekend I would often manage the floor staff as GLUT tends to fill up on the weekend and requires management to a degree.
GLUT has allowed me to enhance my ability to work under pressure in a busy environment and have also given me the experience to take charge when needed. I have also been given more responsibility, I often tend to the bar and manage the stock and maintain the cleanliness to a certain level. As GLUT is an independent business, on less busy days I would work alone which meant I had to take orders, serve food and drinks, clean tables and make drinks by myself; this has helped me to further develop my multi-tasking skills, which has enabled me to be more skilled on the floor.
Front of House Team Member at Dirty Bones (2022-09 – 2023-06)
Dirty Bones was a place that valued efficiency and effective customer service. This place allowed me to work on my multi-tasking skills; I had to be able to work well and give my best customer service whilst under pressure. I often worked on weekends when it was the busiest so we were expected to work quickly in taking orders, serving drinks and food, clearing tables and catering to our guests' needs and expectations.
We had a "steps of service" that we had to adhere to which included: asking for drinks, checking for allergies, check backs (seeing if everything is alright with the food), trying to upsell cocktails and dessert. Additionally, I worked during the Christmas period too where I had to tend to large tables (it ranged from 8-30) which has definitely given me more experience, especially when working under pressure. Furthermore, we had a review system called "Yumpingo" and I would often get the top reviews weekly as Dirty Bones really focused on guests' experience.
Team Member at Grounded Kitchen (2022-07 – 2022-09)
Working at Grounded Kitchen has increased my confidence in terms of food preparation and customer service. Working there mainly revolves around ensuring that we are able to serve customers their food without any delay through frequent food preparation and making sure that every customer leaves Grounded satisfied. Additionally, at Mcdonald's, I never got the chance to experience any opening or closing shits, and Grounded has given me that experience.
Crew Member at McDonald's (2021-10 – 2022-07)
During my time here at Mcdonald's, I have been taught how to give customers the best customer experience as customer experience is highly valued at Mcdonald's. I am well versed in both working in the kitchen and the front. As Mcdonald's is a very fast-paced environment, I believe that my problem-solving skills have vastly improved and that I am efficient and effective at doing the job that I am required to do.
Level 3 Access to Higher Education Diploma in Psychology (2024-2025)
AS Level in Sociology – Activate Learning (2022-09 – 2023-06)
AS Level in Psychology – Activate Learning (2022-09 – 2023-06)
AS Level in Business – Activate Learning (2022-09 – 2023-06)
GCSE or equivalent in Drama, Math, Combined science, German, English language, English literature, Art, Religious education – Oxford (2018-09 – 2020-03)
