Fayzan Din

Customer service and sales professional with 3+ years' experience across hospitality, front-of-house operations and consultative sales. Experienced in managing high volumes of customer enquiries, bookings, orders and sales conversations while maintaining accuracy, professionalism and calm communication in fast-paced environments. Strong background in relationship-led service, premium product recommendations, complaint resolution and building customer trust through reliable, organised support.

Client Sales & Experience Advisor - PKUK Windows - Manchester

(2025-03 - 2026-01)

• Deliver tailored consultations to residential and commercial customers, identifying requirements and recommending bespoke products based on project needs, budget and preferences.
• Build customer trust through clear communication, reliability and attention to detail, contributing to repeat business and customer referrals.
• Support revenue generation through consultative sales conversations and premium product recommendations on projects averaging approximately £4,500 in value.
• Manage customer communication throughout the sales process, ensuring accurate information, organised follow-up and a professional experience from enquiry to completion.
• Handle customer questions, concerns and project queries professionally, resolving issues efficiently while maintaining customer confidence.
• Maintain strong product knowledge to explain product options, pricing and suitable solutions clearly to customers.

Client Experience & Guest Services Host - Cleo's Nashville Kitchen - Manchester

(2022-05 - 2025-07)

• Delivered a professional and welcoming front-of-house experience, managing high volumes of customer enquiries, phone bookings and in-person guest interactions in a fast-paced environment.
• Built strong relationships with regular customers through attentive service, reliable communication and consistent order handling.
• Supported daily revenue through confident upselling of premium menu options and clear communication with customers over the phone and in person.
• Handled complex phone orders, large group bookings and detailed customer requests with strong organisation and attention to detail.
• Maintained 100% accuracy across customer bookings and orders, helping prevent missed reservations and supporting smooth daily operations during busy service periods.
• Resolved customer concerns calmly and professionally, including issues relating to wait times, bookings and order errors, by listening carefully and taking immediate action.
• Processed high-frequency transactions accurately while coordinating with team members to maintain service flow during peak hours.

Sports & Business Management - Manchester College (2024 - 2025)