Fayzan Din

Customer service professional with 3+ years' experience across hospitality, front-of-house operations, and logistics. Experienced in managing high volumes of customer enquiries, bookings, and orders while maintaining accuracy, professionalism, and calm communication in fast-paced environments. Strong background in relationship-led service, complaint resolution, and building customer trust through reliable, organised support.

Warehouse Operations at Sadaqat Global Limited (2025-03 – 2026-01)

• Operated scanning machinery daily to accurately log, track, and manage inventory movements across the warehouse floor
• Picked and packed high volumes of customer orders, carefully verifying items against distribution sheets to maintain a high level of accuracy
• Met daily dispatch targets and performance benchmarks consistently throughout a one-year tenure
• Maintained clear organisation and a safe working environment, collaborating reliably with team members during fast-paced, high-pressure shift periods

Client Experience & Guest Services Host at Cleo's Nashville Kitchen (2022-05 – 2025-07)

• Delivered a professional and welcoming front-of-house experience, managing high volumes of customer enquiries, phone bookings and in-person guest interactions in a fast-paced environment
• Built strong relationships with regular customers through attentive service, reliable communication and consistent order handling
• Handled complex phone orders, large group bookings and detailed customer requests with strong organisation and attention to detail
• Maintained 100% accuracy across customer bookings and orders, helping prevent missed reservations and supporting smooth daily operations during busy service periods
• Resolved customer concerns calmly and professionally, including issues relating to wait times, bookings and order errors, by listening carefully and taking immediate action
• Processed high-frequency transactions accurately while coordinating with team members to maintain service flow during peak hours

Sports & Business Management – Manchester College (2024 – 2025)