Fazia Tahir

Hardworking, reliable, and highly motivated individual seeking opportunities in the legal, justice, and mental health sectors. Experienced in customer-facing and administrative roles with well-developed communication, organisation, and problem-solving skills. Gained exposure to courtroom procedures through Magistrates' Court observations and committed to supporting vulnerable individuals through upcoming volunteering with Samaritans and Birmingham Youth Justice Service.

Able to work under pressure, exercise discretion, and collaborate effectively in a team or independently.

Barista / Catering Assistant at Second Cup (2021-10 – 2024-09)

• Serve customers hot and cold beverages and handle front-of-house operations
• Prepare food and maintain hygiene standards
• Manage stock, operate tills, and support workflow efficiency

Front of House / Catering Assistant at Harbour & Jones, Selfridges (2012-02 – 2016-09)

• Managed customer queries, tills, and stock control
• Prepared fresh meals and drinks daily
• Maintained reporting, compliance, and safety standards
• Assisted in training new staff

Receptionist / Secretary at Dr S.H. Khattak's Surgery (1998-01 – 2000-12)

• Managed patient appointments and communications
• Maintained confidential medical records
• Interpreted and translated for patients (English ↔ Arabic)

Court Observation Experience at Magistrates' Court

• Attended two sentencing hearings at a Magistrates' Court
• Observed courtroom procedures, mitigation, and sentencing decisions

Volunteer at Samaritans (2026-01)

• Provide emotional support and active listening to individuals in distress
• Maintain confidentiality and safeguarding protocols
• Crisis management, de-escalation, and empathy development

Volunteer at Birmingham Youth Justice Service (2026-01)

• Support young people involved in the justice system
• Assist with rehabilitation and safeguarding initiatives
• Mentor and encourage positive decision-making
• Gain insight into youth offending interventions and community support

Other Previous Roles at Various (2001-01 – 2010-12)

Waitress, Telesales, Customer Assistant, and Catering roles – developed communication, organisation, and conflict resolution skills

BA (Hons) in Psychology and Criminology – Birmingham

Entry Level 3 in Computer Networking (Cisco Packet Tracer) – Birmingham

CompTIA Entry Level in IT – Netcom Training, West Midlands

Certificate in English Literature – Madingley Hall, University of Cambridge

GCSEs – Selly Park Girls School