Federica Molina

Experienced pharmacy professional with hands-on dispensing background and several years' progression within community pharmacy, from Dispenser through to Pharmacy Manager. Skilled in accurate prescription processing, patient support and medication guidance, with a strong understanding of pharmacy operations, compliance and customer care built up over a full career in the sector. Psychology graduate with excellent attention to detail, communication and organisational skills, and proven ability to work efficiently under pressure.

Fluent in English and Italian.

Pharmacy Manager at Lloyds Pharmacy (2021-10 – 2024-05)

• Managed and supported a team of 8 staff members in a busy community pharmacy.
• Led recruitment, onboarding, training and performance development.
• Maintained high standards of customer care, compliance and operational efficiency.
• Built strong relationships with patients, healthcare professionals and suppliers.
• Resolved customer concerns professionally and effectively.

Dispenser at Lloyds Pharmacy (2020-03 – 2021-09)

• Supported pharmacists with accurate dispensing and prescription processing.
• Provided patient support and medication guidance.
• Worked efficiently under pressure while maintaining attention to detail and accuracy.
• Built solid working knowledge of pharmacy systems, stock handling and dispensing procedures, later applied and expanded in the Pharmacy Manager role.

Support Worker at Huntercombe Hospital, Maidenhead (2017-12 – 2018-05)

• Supported young people with eating disorders and mental health needs.
• Worked within a multidisciplinary healthcare team.
• Promoted wellbeing, independence and engagement in therapeutic activities.

Receptionist at Premier Inn (2017-08 – 2017-12)

• Delivered professional customer service and managed guest enquiries.
• Handled bookings, administration and communication between departments.

Shop Manager at Club Gascon (2013-05 – 2017-02)

• Managed daily retail operations across two locations.
• Supervised, trained and motivated team members.
• Oversaw stock control, ordering and customer relationships.

BSc in Psychology – University of Turin (2007 – 2012)